Alternative Dispute Resolution (ADR) is the modern way of delivering justice, which combines speed, transparency and an out-of-court approach. startADR training in the field of alternative dispute resolution is based on a multi-level program, tailored to the needs of both legal professionals and businesses. We focus on mediation, arbitration, online dispute resolution (ODR), negotiation and compliance, fostering a new generation of ADR professionals.

What does training include – Content and Structure

The educational program provides a comprehensive, multi-level approach in the field of Alternative Dispute Resolution (ADR), with theoretical training, practical application and strategic utilization of content for professional development.

Introduction to the basic principles of Alternative Dispute Resolution

Participants gradually gain full control of the main ADR tools, aiming to understand the philosophy, structure and practical applications of each method:

• Mediation: The role of the mediator, the phases of the procedure, the legal outcome of the procedure
• Arbitration: Clauses, establishment of an arbitration body, issuance of a binding decision
• Online Dispute Resolution (ODR): Digital problem-solving tools, use of platforms, application examples
• Negotiation with Facilitator: Structured assisted communication, recording agreements, early-stage conflict handling

This module lays the foundation for a comprehensive understanding of the modern ADR environment..

Legislative and regulatory framework in Greece and the European Union

The institutional framework governing ADR in the EU and Greece is analyzed, with references to critical texts:

• Law 4640/2019 on mediation in Greece (obligation, procedure, minutes, enforceability)
• Directive 2008/52/EC for mediation in civil and commercial matters
• Directive (EU) 2013/11 (ADR Directive): Role of ADR entities. Principles governing them
• Digital Services Act (DSA), Articles 20–21: Setting up out-of-court dispute resolution for users with online platforms

Participants acquire tools to understand and apply the legal bases of each process.

ADR applications in different types of disputes

Case studies and application scenarios are presented per difference category:

• Consumer differences: withdrawal, delivery delays, poor service
• B2C and B2B differences: contract clauses, breach of terms, failure to fulfill obligations
• Family matters: communication with children, maintenance, joint custody
• Labor disputes: disputes over contract terms, termination of employment, moral damages
• Intra-company conflicts: administrative bodies, shareholders, associates, partners

The usefulness of ADR as a tool for relieving the burden on the courts and protecting relationships is highlighted.

Participation in case simulations and role-plays with real scenarios

Education emphasizes the practical application of theory with:

• Role assignments in simulations (mediator, party, advisor, observer)
• Situation analysis in groups
• Discussion of real or anonymous cases resolved by ADR entities
• Use of templates, decision-support tools and criteria for proposing solutions

Active learning enhances knowledge retention and the development of communication skills, neutrality, and structured thinking.

Teaching by certified professionals

The teaching staff consists of:

• Accredited mediators and arbitrators with many years of experience
• Specialized lawyers in the areas of ADR, ESG, consumer and corporate law
• ODR Experts & Facilitators involved in European projects
• Executives of organizations or businesses who implement ADR/ODR mechanisms in practice

Trainees gain practical knowledge from experts who apply ADR daily.

Introduction to ESG concepts, compliance and corporate dispute management

• Integrating ADR into the “Governance” pillar of ESG policies
• Using ADR as a corporate responsibility & sustainability tool
• Utilizing ADR to avoid crises and compensation
• Relating ADR to codes of conduct, regulatory compliance, diversity/accessibility frameworks and policies

The module bridges ADR with the needs of 21st century businesses and organizations.

Who is the program aimed at?

The program ADRbasic of startADR addressed to those who wish to understand and apply in practice the principles of Alternative Dispute Resolution, whether for professional, educational, organizational or social purposes.

Lawyers and trainee lawyers

For lawyers who:

• wish to expand their services with out-of-court solutions,
• they seek to be informed about the modern institutional framework ADR in Greece and the EU,
• are preparing for certification in ADR, ODR or DSA-related roles,
• handle corporate, commercial, consumer or family matters and they want conflict de-escalation tools.

The program provides practical tools, legal documentation and simulations, who actively support their professional profile.

Candidate mediators and arbitrators

For those who:

• plan to attend formal accreditation programs or register with ADR registries,
• they wish to obtain preliminary training or specialization,
• are interested in understanding the role of the neutral third party, the Code of Ethics and the basic stages of the process,
• want to strengthen their CV for membership in ADR Panels, platforms or organizations.

The program works as foundation of knowledge and practice before specialized certified seminars.

HR professionals, managers and executives of social or non-governmental organizations

For people who:

• manage groups, conflicts, complaints, disciplinary or relationships between employees,
• lead processes human resources assessment or change management,
• they work in NGOs, municipalities or communities, where required sensitivity and participatory approach to dispute resolution.

The program offers de-escalation techniques, facilitator-style approach and active listening and neutrality skills.

Professionals in the e-commerce, tourism and insurance services sectors

For:

• customer service/complaints executives,
• compliance & quality officers,
• platform or marketplace managers,
• customer relations managers in insurance or tourism companies,
• bodies required to provide accessible and transparent dispute resolution mechanisms (based on DSA, ADR Directive, Solvency II, etc.)

The program strengthens the understanding of the legal framework, ADR procedures and complaint documentation, while incorporating ESG and customer trust practices.

Educators, psychologists and counselors in schools, local authorities or European programs

For:

• teachers participating in school conflict management teams,
• school counselors, psychologists and social workers,
• municipal officials and mediators in municipalities or local communities,
• organizations that design social cohesion and understanding programs.

The program provides tools for non-criminal approach to conflicts, development culture of dialogue and strengthening participatory institutions.

Do you want to receive ADR Essentials training?

Complete the following ADR training application form now Essentials or contact us for additional information