In the world of digital communication, mediation is evolving. The program Online Mediation Essentials is a specialized 5-hour training, designed by startADR based on international standards of IMIIt is aimed at professionals who want to understand in depth the specificities of distance mediation and acquire skills compatible with the modern requirements of European and international practice.

The program combines theoretical documentation, practical simulation, use of technological tools and focus on ethical and intercultural issues, offering a comprehensive introduction to online mediation with the possibility of integration into the startADR professional ecosystem.

What does the program include?

During the 5 hours of training, participants:

They are introduced to the institutional and legal framework of online mediation, including:

• ADR Directive (EU) 2013/11,
• Directive 2008/52/EC,
• UNCITRAL on ODR,
• Digital Services Act (articles 20–21).
  
  

They are trained in the use of technological tools and practical procedures:

• Session management via Zoom, Microsoft Teams, and dedicated ODR platforms.
• Secure communication, document sharing, use of breakout rooms and asynchronous dialogue.
• GDPR & Privacy-by-design application in electronic mediation.
  
  

They practice role-playing with case studies from real cases:

• E-commerce disputes, B2C contracts, family or commercial matters,
• Applying methods to facilitate dialogue in an environment without physical presence,
• Developing active listening, empathy, and de-escalation skills.
  
  

They delve into the ethics and limits of electronic mediation

• How neutrality, confidentiality and impartiality are ensured remotely.
• Disclosure of conflict of interest and power management between parties without physical contact.
• Analysis of the role of the mediator in cross-border and multicultural environments.

Who is it addressed to?

The program is ideal for:

Lawyers, mediators and arbitrators

who wish to engage in electronic mediation, join digital registries or acquire skills for electronic dispute resolution platforms.

Facilitators, complaint handlers and ODR professionals

who work in dispute resolution structures or in compliance departments of companies/organizations with DSA, ESG obligations.

HR, customer support, CSR and technology company executives

that seek to create or strengthen internal mechanisms for managing conflicts, complaints or customer/staff disputes.

Coaches, trainers, psychologists and social workers

Who work in schools, communities, public or non-governmental organizations and are interested in modern forms of mediation using technology.

Students of law, political science, communication and economics

Who are looking for new areas of professional specialization with immediate application in the job market.

What does the program certification offer?

Official Certificate of Attendance

It is issued by the startADR entity and confirms participation in a recognized electronic mediation program in accordance with IMI standards.

Possibility to register in the startADR Online Mediators Registry

For case assignment, participation in European programs and participation in dispute resolution platforms (such as TravelODR, startODR, startODS).

Added value in certification and professional assessment profiles

For law firms, service providers, businesses or NGOs implementing ESG policies, corporate social responsibility or legal compliance (DSA readiness).

Networking with professionals and access to additional training and collaboration opportunities

Through the startADR ecosystem and its international partners.

Do you want to receive training in Online Mediation?

Complete the following training application form now. Online Mediation Essentials or contact us for additional information