Travel disputes are among the most common and sensitive legal issues faced by modern consumers. Cancellations, delays, lost luggage, poor travel services and misinterpretation of booking terms create tensions that require professional management.

THE TravelODR Facilitator is the specialized professional who utilizes tools online dispute resolution (ODR) to facilitate communication and the restoration of relationships between:

• travelers – transportation companies
• tourists – accommodation providers
• consumers – digital booking and travel platforms

The registry was created within the framework of the European program TravelODR and is directly linked to the homonymous startADR application for real-time management of complaints in the travel and tourism industry.

Who can register?

Registration is aimed at professionals who:

• They have completed the training program TravelODR Facilitator Training of startADR (or equivalent training after assessment)
• Lawyers, mediators or complaint managers with knowledge of:
  • Regulation (EU) 261/2004 on air transport
  • Regulation (EU) 1177/2010 on maritime transport
  • Directive 2015/2302/EU on package travel
• Professionals familiar with B2C processes, technical documentation tools, ODR platforms and communication with businesses

What does registering with Panel offer?

Real-time case assignment from the TravelODR app

Panel members manage complaints in real time through the startADR mobile application, in collaboration with tourism operators, transport companies and consumers.

Recognition at European level

Registration certifies your participation in European ODR system with transparency, technical excellence and social acceptance.

Connection with professional tourism organizations

TravelODR has already attracted the interest of business associations and consumer organizations.

Access to special tools and documentation standards

Registry members use decision-making templates, feedback and reporting tools for organized complaint management.

Registration process

Registration is done through the special application form. Required presentation of certification or equivalent qualification (if any), as well as brief professional profileThe application is evaluated by startADR and inclusion in the register follows, provided that the conditions are met.

Do you want to join the travelODR Facilitators Registry?

Complete the following application form now to register. or contact us for additional information