Terms of Use & Conditions

Our commitment to responsible and reliable operation

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Many users skip reading the Terms of Use & Conditions, however it is important to know what you can expect from startADR as you use our services, as well as what we expect from you.

Contents

Who We Are
Subject and Acceptance of the Terms of Use
General Principles and User Obligations
Availability and Operation of Services
Educational Services
Platforms, Tools and Forms
Subscriptions, Membership Categories, Benefits and Termination
Payment Methods and Cancellations
Access, User Account and Security
Intellectual and Industrial Property Rights
Limitation of Liability and Disclaimer of Warranties
Jurisdiction and Applicable Law
Amendments to the Terms of Use
Other Terms

1. Who We Are

This website (hereinafter: "Website") is the official online presence of the Alternative Dispute Resolution Body under the name "Institute for Alternative Dispute Resolution", with a distinctive title "startADR", which has been established and operates under the legal form of a Civil Non-Profit Company, in accordance with the provisions of the Civil Code and applicable legislation.

The headquarters of startADR are located in Thessaloniki, at 26th October Street No. 16, P.C. 54627 and are registered in the General Commercial Registry (G.E.M.H.) under number 138384206000.

startADR is an officially recognized Alternative Dispute Resolution (ADR) Body in accordance with Directive 2013/11/EU, included in the National Register of Alternative Dispute Resolution Bodies maintained by the Ministry of Development (JMD 70330/2015 – Government Gazette 1421/B).

This Website constitutes the main digital communication and service provision tool of startADR. Through it, users can be informed about the activities, services, trainings and cooperation opportunities with the organization, submit complaints by referring to the relevant electronic platforms, register as members or partners and participate in training and other programs.

This text contains the Terms of Service that govern the use of the Website and the connected platforms and tools of startADR, whether as visitors or as registered users, partners or trainees.

Access to the Website and use of the services requires the express, unreserved and full acceptance of these Terms, as applicable from time to time.

2. Scope and Acceptance of the Terms of Use

These Terms of Service (“Terms”) govern the use of the Website, digital platforms, tools, forms and other services provided by startADR, whether offered electronically or in person.

By accessing, browsing the Website and/or using any of our Services (including the startODR platform, the TravelODR application, the online registration and complaint forms, as well as our educational programs), it is assumed that you have read, understood and unconditionally accept these Terms, as applicable from time to time.

Acceptance of the Terms:

  • is a prerequisite for the provision of any Service by startADR,
  • constitutes a service contract between the user and startADR,
  • legally binding on all parties.

If you do not agree with the content of the Terms, you must not make any use of our Services and leave the Website.

Acceptance of the Terms can be made:

Explicitly, by completing relevant acceptance fields (e.g. "I accept the Terms of Use" in electronic forms).

By implication, through your continued use of our Services after we have informed you of the existence of the Terms or any amendments thereto.

startADR reserves the right to modify or update these Terms at any time, without prior notice, if deemed necessary for reasons of compliance with the law, adaptation to technological developments or improvement of the Services. The updated Terms shall enter into force from the date of their posting on the Website and shall be binding on all users from the moment of posting.

To ensure you are informed:

  • It is recommended that you visit this page regularly,
  • Significant changes to the Terms may also be announced by a special notice on the Website and/or by electronic mail to registered users.

Continued use of the Services after the posting of modified Terms constitutes acceptance of the new terms by the user.

3. General Principles and User Obligations

The use of startADR Services requires the user to behave lawfully, in good faith and in accordance with good morals. The user must refrain from any action that could harm the operation, security, reputation or rights of startADR or third parties.

3.1. Prohibited uses

It is prohibited in particular and not limited to:

  • Using the Services for purposes that are illegal, fraudulent, abusive or contrary to these Terms.
  • Providing false, inaccurate or misleading information when using the platforms, forms and educational or other services.
  • Using the Services in a manner that infringes intellectual, industrial property rights or other rights of third parties (e.g. personal data, trade secrets).
  • Interfering, altering, suspending or destabilizing the operation of the Website, platforms, digital tools or databases of startADR by any means (e.g. introduction of malicious software, system overload, unauthorized access).
  • Sending or posting offensive, libelous, defamatory, racist, threatening, pornographic or other material that is contrary to the law or good morals.
  • Exploiting the Services or educational materials for commercial purposes without prior express permission from startADR.
  • Falsification or alteration of any document or item submitted through the startADR tools.
  • The use of automated means or software to collect, extract, store, republish or in any way copy data (data scraping) of content of the Website, platforms or databases of startADR, without prior express written permission.

3.2. Technical protection clause:

startADR implements technical and organizational measures to prevent unauthorized collection of data and content (e.g. anti-scraping mechanisms, access restrictions, monitoring of suspicious requests). Any attempt to circumvent or neutralize these measures constitutes a serious violation of these Terms and gives startADR the right to take any legal measure, including claiming compensation and reporting to the competent Authorities.

3.3. User obligations

The user must:

  • To provide true, accurate, complete and up-to-date information when using the Services.
  • To use the Services exclusively for the purpose for which they are provided.
  • To protect the confidentiality of his passwords and login details and not to disclose them to third parties.
  • Comply with the instructions for use, technical specifications and special terms announced by startADR for each individual Service.
  • Respect the intellectual and industrial property rights of startADR and third parties.

3.4. Rights of startADR in case of violation

In case of violation of these Terms or applicable law, startADR reserves the right to:

  • Suspend or terminate temporarily or permanently the user's access to the Services.
  • Cancel the user's registration and delete their account without prior notification and justification.
  • Demand compensation for any damage suffered from the illegal or abusive use, including legal and other costs.
  • Communicate the user's information to the competent Authorities, if required by law or deemed necessary to protect the legitimate interests of startADR or third parties.

3.5. Indemnity clause

The user undertakes to fully compensate startADR, its management members, partners, trainers and service providers, for any damage (positive or consequential), cost or expense arising directly or indirectly from:

  • Illegal or abusive use of the Services.
  • Violation of these Terms.
  • Violation of third party rights.

The obligation to compensate applies regardless of fault, as long as the user's action or omission caused the damage.

4. Availability and Operation of Services

4.1. General operating principles

startADR makes every effort to ensure that its Website, platforms, forms and other digital services are available and operational 24 hours a day, 7 days a week. However, their continuous and uninterrupted operation cannot be guaranteed for reasons related, for example, to:

  • Scheduled maintenance or system upgrade work,
  • Unforeseen technical problems,
  • Power outages or internet connections,
  • For security and breach prevention reasons,
  • Force majeure situations.

4.2. Restriction or termination of access

startADR reserves the right, at any time and without prior notice, to temporarily or permanently restrict or discontinue access to any Service, if necessary:

  • for system security reasons,
  • to prevent or address incidents of violation of the Terms,
  • to implement technical protection measures (e.g. temporary IP blocking, request rate limitation, throttling),
  • to protect the legitimate interests of startADR and its users.

4.3. Technical measures against unauthorized use

startADR implements specialized technical and organizational measures to prevent:

  • unauthorized collection or copying of data (data scraping),
  • attempted breach of systems or alteration of data,
  • misuse of available resources.

These measures may include, but are not limited to:

  • automatic detection and blocking of suspicious requests,
  • temporary or permanent interruption of access from specific IP addresses,
  • use of captcha, tokenization and other security mechanisms.

4.4. Disclaimer

startADR is not liable for any damage or loss resulting from:

  • temporary or permanent interruption or restriction of access to the Services,
  • implementation of technical security measures to prevent violations,
  • events of force majeure or circumstances beyond its reasonable control.

The use of technical measures to prevent or address violations is considered completely legitimate and legal and their implementation does not create any obligation for compensation or provision of equivalent service on the part of startADR.

5. Educational Services

5.1. Provision of educational services

startADR provides educational programs, seminars, workshops, in-person and online courses, as well as other trainings (hereinafter referred to as “Trainings”), aimed at professionals, students, organizations and the general public. Trainings can be held:

  • In person, in a designated location,
  • Remotely, through electronic distance learning platforms,
  • Or in a mixed format (blended learning).

5.2. Registration and participation

Registration for Training is carried out through the official Website and/or in other ways announced by startADR.

The interested party is obliged to complete all required information, accept these Terms and Conditions and pay any applicable fee.

Confirmation of participation is sent electronically, after completion of registration and payment of the cost, where required.

startADR reserves the right to refuse registration or exclude participation in Training or other activity, if the applicant has violated the Terms in the past, his behavior is contrary to the operating rules or he deems this necessary to protect his legitimate interests.

5.3. Copyright

All educational material (e.g. presentations, notes, videos, recordings, quizzes, exercises) is the exclusive intellectual property of startADR and/or the collaborating trainers and is protected by Greek and European law.

It is prohibited, without prior express written permission:

  • the reproduction, distribution, transmission or modification of the material,
  • the filming, recording or photographing of the Education,
  • the use of the material for commercial purposes.

5.4. Rules of conduct

Participants are required to:

  • to observe the rules of decency and respect towards instructors and other participants,
  • not to interfere adversely with the flow of education,
  • use equipment and platforms according to instructions.

In case of violation of the rules, startADR may expel the participant without refund of the amount paid or any other compensation or expenses.

5.5. Electronic monitoring

For distance learning, participants must connect with their real name and have the necessary equipment (computer, microphone, camera, internet connection).

Participation may be recorded for the purposes of monitoring compliance with the terms of participation and content security.

5.6. Registration cancellation policy

Cancellation by the participant:

  • Cancellation of registration can be done in writing (via email or contact form).
  • If the cancellation is made up to 15 calendar days before the start of the Training, 100% of the amount paid will be refunded.
  • If cancellation is made less than 15 calendar days before the start, no refund will be provided.

Cancellation from startADR:

In the event of cancellation of a Training by startADR (e.g. due to force majeure or failure to meet the minimum number of participants or for any other reason), 100% of the amount paid will be refunded or the opportunity to participate in a subsequent corresponding Training will be provided, as the case may be. The choice lies at the discretion of startADR.

5.7. Cancellation policy during the Training

If the participant voluntarily withdraws during the Training, no refund will be provided.

In exceptional cases (e.g. serious illness), participation credit may be given for future Training, upon approval by startADR.

If the withdrawal is due to reasons related to startADR's fault, the proportional amount corresponding to the hours/units not completed will be refunded.

5.8. Right to modification

startADR reserves the right to unilaterally modify the program, speakers, location and manner of conducting the Trainings, informing participants in a timely manner.

6. Platforms, Tools and Forms

6.1. Ownership and protection

The digital platforms, applications, tools, data collection forms and any related software or operating environment developed and provided by startADR (indicatively, startODR, travelODR, digital registers of professionals, electronic complaint forms, registration for training or services), constitute the exclusive intellectual and industrial property of startADR and are protected by Greek, European and international law.

It is prohibited, without prior express written permission from startADR, including but not limited to:

  • copying, reproduction, translation, modification, decompilation, creation of derivative works (in any way), presentation to the public, etc.
  • commercial exploitation or granting of use to third parties,
  • the integration of tools into other systems or platforms.

6.2. User obligations

The user must:

  • to use the platforms, tools and forms exclusively for the purposes for which they have been designed in a lawful manner and within the framework of these Terms,
  • to enter only true, accurate and legal data,
  • to refrain from any action that may affect their integrity, security or operation,
  • not bypass technical security measures (e.g. throttling, tokenization, captcha),
  • to comply with the respective instructions for use.

6.3. Technical specifications and requirements

Access to startADR platforms and tools requires:

  • use of a modern browser with enabled cookie and JavaScript support,
  • stable internet connection,
  • possibly specific security settings that will be announced on a case-by-case basis.

startADR is not responsible for inability to access or limited functionality when this is due to the user's equipment, software or connection.

6.4. Maintenance and support

startADR makes every effort to ensure the smooth operation of its platforms and tools, providing technical support to users through official communication channels.

Scheduled maintenance work may result in temporary interruption of access, for which users will be informed in good time, if possible.

6.5. Responsibility for user-entered content

The user bears sole responsibility for the accuracy, legality and security of the content and data he/she enters into the startADR platforms, forms or tools.

startADR is not responsible for this content, but reserves the right to review and remove it if it violates the law or these Terms.

6.6. Security and protection against abuse

Technical and organizational measures are implemented to protect platforms and tools, such as:

  • monitoring and recording of events
  • mechanisms for detecting and blocking suspicious activity,
  • role-based access restrictions,
  • regular security updates.

Attempting to breach or abuse the systems may result in immediate termination of access, legal action and a claim for compensation.

6.7. Disclaimer

startADR is not responsible for:

actions or omissions of third party service providers (e.g. Hosting, telecommunications).

any data loss or damage due to system failure, cyber attack or technical failure beyond its control,

the unavailability of the platforms due to force majeure,

7. Subscriptions, Membership Categories, Benefits and Termination

7.1. Membership

Membership in startADR is provided exclusively to natural or legal persons who meet the participation requirements, submit a registration application, accept these Terms and pay the annual subscription.

Registration implies full and unconditional acceptance of startADR's terms of operation and its Code of Conduct. startADR reserves the right to approve or reject applications at its sole discretion without providing any explanation or justification.

7.2. Registration process

The interested party completes an electronic registration application through the official Website, providing all the necessary information and expressly declaring that they accept the Terms.

The application is reviewed by startADR, which reserves the right to approve or reject the registration without obligation to provide justification.

Membership is activated upon payment of the annual subscription and confirmation is sent to the applicant.

7.3. Duration and renewal

The annual subscription is valid for the respective calendar year, regardless of the date of registration. The subscription amount is paid in full and is not carried over or offset against a subsequent year's subscription.

Membership is automatically renewed for the next calendar year, provided that the member has been previously informed in writing electronically of the upcoming renewal and has not submitted a request for deletion by the date specified by startADR.

In case of late payment of the subscription renewal and provided that the member has been notified by startADR, startADR reserves the right, at its sole discretion, to delete the member and immediately terminate all provided privileges, including the deletion of the personal profile and the removal of access to the Community, without further information, justification or obligation to pay any compensation for any reason.

7.4. Member benefits

Registered members enjoy, for example:

  • Privileged participation in all educational programs, with discounts, special prices and priority registration.
  • Access to specialized Panels and Mentoring.
  • Possibility of inclusion in Professional Registers (Mediators, ODR Facilitators, ODS Facilitators, TravelODR Facilitators, Arbitrators, land, family or banking mediators, etc.) with possible assignment of cases through the startODR, TravelODR and startODS platforms or directly from startADR.
  • Exclusive educational and informational material, such as document templates, instructions, case studies, templates for professional use, access to closed libraries and regular updates.
  • Professional promotion, with a personal page on startADR, promotion through social media and newsletters, appearance in sections such as “Find your specialist”.
  • Professional networking and recognition through participation in European and international programs, institutional forums, committees and collaborations.
  • Participation in Community Hubs and the official startADR magazine, with the ability to write and publish scientific articles.
  • Internal actions and communities, such as startADR Ambassador or Mentor, participation in event panels as a speaker/trainer, writing and sharing scientific content.
  • Consulting and support (one-to-one guidance, practical support for integrating ADR into businesses and platforms).
  • Right to use the startADR logo and membership on your business card, CV, website and social media, enhancing credibility and visibility towards partners, clients and organizations.

7.5. Member obligations

Members must:

  • To comply with these Terms and the startADR Code of Conduct.
  • To pay their subscription on time.
  • To inform about any changes in their contact details.
  • To use the benefits exclusively for legitimate and lawful purposes.
  • Not to harm the image, prestige and reputation of startADR.

7.6. Expiration, non-renewal, suspension and deletion

Membership expires upon expiry of the validity period as stated above.

startADR also reserves the right to delete or suspend membership in the event of:

  • serious violation of the Terms or its Code of Conduct,
  • illegal or abusive use of its Services,
  • non-payment of the annual subscription,
  • behavior that harms the reputation or interests of startADR.

In case of cancellation or non-renewal, the paid subscription amount is not refunded, nor is any other compensation given for any reason.

7.7. Financial terms

The annual membership fee is determined and announced each time on the official website of startADR and may be adjusted by decision of the organization. The income from the subscriptions is invested exclusively for the achievement of the statutory objectives of startADR, the development and improvement of its services, as well as for the coverage of its necessary operating expenses, in accordance with the principles of sound management and transparency.

8. Payment Methods and Cancellations

8.1. Payment methods

Payments to startADR are made in one or more of the following ways, as announced on the Website from time to time:

  • Credit, debit or prepaid card.
  • Electronic payment systems (e.g. Viva Wallet, PayPal, Stripe, etc.).
  • Deposit to startADR's bank account.
  • Cryptocurrencies, where supported (e.g. Bitcoin), with the exchange rate applied at the time of the transaction.

startADR is not responsible for any costs or commissions imposed by third-party payment providers, which are solely the responsibility of the payer.

8.2. Deadline and obligation to pay subscriptions

The annual membership fee is paid in accordance with Section 7.3 and its amount is announced on the startADR Website.

In case of non-payment of the renewal fee on time, after notification from startADR, the latter may delete the member and immediately terminate all provided privileges (e.g. personal profile, access to the Community, participation in panels, etc.), without further information, justification or obligation to refund or compensate.

8.3. Cancellation and refund policy for membership subscriptions

The membership fee is paid in full and concerns the respective calendar year.

No refunds will be provided in the event of cancellation, withdrawal or non-use of the privileges provided during the year.

A refund can only be made if the registration application is not approved by startADR, in which case the entire amount that may have already been paid will be refunded.

8.4. Cancellation and refund policy for training courses

For training, the special provisions of Sections 5.6 and 5.7 apply.

In case of cancellation by startADR, 100% of the amount is refunded or the opportunity to participate in the next corresponding training is provided at the discretion of startADR.

8.5. Cancellation and refund policy for other services

For any other service, the special terms announced at the time of its provision apply.

Unless otherwise specified, no refunds will be provided after the service has commenced.

8.6. Refunds of payments made in Bitcoin or other cryptocurrencies

In the event of a refund for payments made in cryptocurrencies, the refund will be calculated based on the lowest euro-cryptocurrency exchange rate between the payment date and the refund date, as recorded by an official cryptocurrency exchange platform selected by startADR.

The refund will normally be made in euros, via bank transfer or other acceptable payment method. If startADR, in its sole discretion, chooses to refund in cryptocurrency, an amount of cryptocurrency corresponding to the lower exchange rate between the payment date and the refund date will be sent.

startADR bears no responsibility for any difference in value that may arise from changes in exchange rates before or after the refund.

9. Access, User Account and Security

9.1. Account creation

Access to certain services and functions of startADR requires the creation of a personal member account. When registering, the user is obliged to provide accurate, complete and up-to-date information and to promptly inform startADR of any changes to it. startADR reserves the right to request supporting documents for the identification and verification of the information declared, otherwise to take appropriate measures.

9.2. Login details and user responsibility

The user is solely responsible for maintaining the confidentiality of the login details (username, password, any security tokens) and for any activity that occurs through their account. startADR is not liable for any loss or damage resulting from unauthorized use of the account due to negligence (even slight) or failure of the user to protect their details.

The member account is strictly personal and individual. The user is obliged to handle it exclusively by himself and not to disclose or grant the login details, access or use of his account to any third party, whether in exchange or not. Any breach of this obligation gives startADR the right to suspend or delete the account immediately without prior notice and without refunding any paid subscriptions or other amounts, without excluding startADR's claim for compensation for any damage or loss suffered due to the breach.

9.3. Security mechanisms and technical protection

The user is obliged to refrain from any action that may violate, bypass or weaken technical security measures of startADR, such as firewalls, throttling mechanisms, tokenization or other data and access protection technologies. Any attempt at unauthorized access or breach of security may lead to immediate suspension or deletion of the account, without excluding the claim for compensation of startADR for any damage or loss suffered due to the breach.

9.4. Account suspension or deletion

startADR reserves the right, at its sole discretion, to temporarily suspend or permanently delete the user's account and to terminate all access to the services, without prior notice and without obligation to compensate, if:

  • a violation of these terms of use is detected,
  • activity that compromises the security of systems and/or data is detected,
  • the required contribution or other amount due is not paid on time, in accordance with articles 7 and 8 of these Terms.

In the event of permanent deletion of an account due to the user's fault, any paid subscriptions or other amounts are not refunded.

9.5. Obligation to provide immediate information

The user is obliged to immediately inform startADR of any unauthorized use of his account or of any other breach of security that he becomes aware of. Delay or failure to inform may lead to loss of rights and access, without excluding the claim for compensation of startADR for any damage or loss suffered due to the breach.

10. Intellectual and Industrial Property Rights

10.1. Content ownership

All content included on the website, platforms, applications and materials of startADR, such as, but not limited to, texts, educational materials, presentations, videos, audio, photographs, graphics, logos, trademarks, trade names, databases, software, code, files and any related elements, constitutes the exclusive intellectual and/or industrial property of startADR.

Any unauthorized use, copying, reproduction, transmission, distribution, disposal, modification or exploitation of this content, in any way or means, is strictly prohibited. In case of violation, startADR may take any necessary technical or legal action and claim full compensation for any damage or loss suffered, including lost profits, moral damage and the costs of judicial or extrajudicial claims. In the event that the perpetrator is also a member, startADR reserves the right to immediately suspend or delete his account without prior notice or justification.

10.2. Protection of trademarks and distinctive signs

The name, logo, trademarks, domain names and any distinctive feature of startADR are protected by Greek, European and international legislation on trademarks and unfair competition. Any use, reproduction, imitation or modification thereof is prohibited without the prior written consent of startADR. In the event of a violation, startADR may take any necessary technical or legal action and claim full compensation for any damage or loss suffered, including lost profits, moral damage and the costs of judicial or extrajudicial litigation.

10.3. License restriction

Access to startADR services does not grant the user any right or license to use beyond the personal, non-exclusive, non-transferable and temporary use of the content for purposes directly related to his participation in startADR activities. Commercial exploitation, reproduction, distribution, modification or creation of derivative works without express permission is prohibited. In the event of a violation, startADR may take any necessary technical or legal action and claim full compensation for any damage or loss suffered, including lost profits, moral damage and the costs of judicial or extrajudicial claims. In the event that the perpetrator is also a member, startADR reserves the right to immediately suspend or delete his account without prior notice or justification.

10.4. Prohibition of unauthorized use

Any unauthorized use, including copying, storing, republishing, uploading, posting, transmitting, publicly displaying or distributing any part of the content and/or software of startADR in any way or medium, electronic or otherwise, without prior written permission, is strictly prohibited. In the event of a violation, startADR reserves the right to revoke access, delete the account and claim compensation. In the event of a violation, startADR may take any necessary technical or legal action and claim full compensation for any damage or loss suffered, including lost profits, moral damage and the costs of judicial or extrajudicial claims.

10.5. Educational and scientific material

All training programs, manuals, instructions, forms, templates and other materials provided to members, whether in digital or printed form, are intended exclusively for personal use and may not be reproduced, made available or transferred to third parties, whether for or without consideration. In the event of a violation, startADR may take any necessary technical or legal action and claim full compensation for any damage or loss suffered, including lost profits, moral damage and the costs of judicial or extrajudicial litigation.

10.6. Third party rights

Any content, material or element belonging to third parties and displayed or made available through the startADR services is protected by intellectual and/or industrial property rights of the respective legal owners. startADR uses or reproduces such content exclusively within the framework of the authorizations granted to it by applicable law or based on the express permission of the beneficiaries.

The presence, use or reference of third-party content on startADR services does not grant the user or any third party any right, title or license to such content, other than as expressly provided by law or the license of the rightholder. Any unauthorized use, copying, reproduction, distribution or exploitation of such content by third parties, in any manner or means, is prohibited without the prior written consent of the legal owner.

10.7. Prohibition of automated data collection and artificial intelligence training


The use of any automated means or technology, such as, but not limited to, web crawlers, bots, spiders, scrapers, harvesting tools or similar software, to access, collect, copy, store or extract content or data from startADR's services, platforms or systems is strictly prohibited.

It is also prohibited to use any content, data or elements of startADR, including texts, images, audio files, videos, member data, platform structure or databases for the purposes of training, developing or improving artificial intelligence algorithms, machine learning or other automated systems, without the prior express written consent of startADR.

Violation of the above gives startADR the right to immediately suspend or terminate the access of the perpetrator, to request the immediate deletion of the data collected or used illegally, and to claim full compensation for any damage or loss, including any lost profits and positive damage.

11. Limitation of Liability and Disclaimer of Warranties

11.1. Provision of services "as is"

startADR provides all services, the website, platforms, applications, educational programs and any related materials "as is" and "as available", without any express, implied or statutory warranty or assurance, including but not limited to accuracy, completeness, timely provision, merchantability, non-infringement of third party rights or suitability for a particular purpose or use.

No information, whether oral or written, provided by startADR, its employees, members, partners, trainers or third party providers (including payment gateways, technical infrastructure or third party platforms) creates or constitutes a warranty, unless expressly stated in writing by startADR.

The use of the services is solely at the user's risk. startADR does not provide any guarantee that the services will fully meet the user's needs or expectations, nor that they will achieve a specific result.

11.2. No guarantee of uninterrupted operation

startADR makes every reasonable effort to ensure the uninterrupted and secure operation of its services. However, it does not guarantee that the services, website, platforms, applications and interconnected infrastructure will operate continuously, without errors, delays, omissions, interruptions, viruses, malware, unauthorized access or other harmful elements, nor that any problems will be immediately or completely corrected.

Access to the services may be limited, temporarily suspended or permanently interrupted, indicatively and not restrictively, for reasons of: a) maintenance, updating or upgrading of systems, b) optimization or restructuring of services, c) security or prevention of violations, d) technical failures or malfunctions, e) failure or interruption of hosting providers, network or other third-party suppliers, or f) events of force majeure, insurmountable circumstances or fortuitous events.

startADR is not liable for any damage (direct or indirect, positive or negative) that the user may suffer due to the inability to access, delay, partial operation, loss of data or interruption of services, regardless of the cause, unless this is due to the intent of startADR. The user accepts that he is solely responsible for taking all necessary security measures, including maintaining backup copies and protecting his equipment and data, in order to minimize the risk of damage from interruptions or malfunctions.

11.3. Third-party content and links

startADR services may include: a) content posted or provided by members, partners or other third parties (User Generated Content, UGC), b) references/reposts of third party material, c) embedded tools/plug-ins/Widgets or third party services (e.g. maps, forms, payment platforms) and d) hyperlinks to external websites. startADR does not control, endorse or guarantee the content, accuracy, quality, legality, availability, security or data processing practices of the above third parties. Their access and use is the sole responsibility of the user, who must check the terms of use and the privacy and cookie policies of the respective providers.

The presence of third-party content or links does not constitute an endorsement, sponsorship, recommendation or statement of accuracy by startADR, nor does it create any relationship of mandate, partnership or other collaboration with the respective third parties. startADR is not liable for any damage (direct or indirect, positive or consequential) arising from or in connection with: i) third-party content or reliance on it, ii) access to external websites through links, and/or iii) the use of integrated third-party services/tools, including errors, omissions, delays, viruses/malware or security breaches.

Content posted by third parties (e.g. member profiles, articles, comments, announcements, instructor materials) remains the sole responsibility of those who provided it. The poster represents and warrants that they have the required rights/licenses and that the content does not violate third party rights or the law. startADR is not under a general obligation to proactively monitor third party content. However, it reserves the right, at its sole discretion and without prior notice, to remove, disable or block access to content that it considers to violate the law or these terms, to suspend/delete accounts and, where necessary, to inform the competent authorities.

Reporting mechanism (notice & takedown)

If you become aware of third-party content that is illegal, misleading or infringes your rights, you may send a substantiated report to [email protected] (with description, link/location and supporting documents). startADR will promptly review the report and act without undue delay in accordance with applicable law and its policies, without any obligation to compensate for any removal/deactivation actions.

11.4. Transactions through third-party providers

Payments and other transactions made through third-party payment service providers (e.g. banks, international or national electronic payment providers, payment gateways) are subject to the terms of use and privacy policies of the respective providers. startADR is not responsible for any act, omission, delay, error, charge, system failure, data breach or other damage that may occur when conducting a transaction through these providers. The user is solely responsible for the correct entry of payment details and compliance with the security rules set by the third-party providers.

11.5. Educational and information services

The content of educational programs, seminars, training materials, presentations, articles and any information provided through the startADR website or platforms is for informational and educational purposes only. It does not constitute, nor may it be construed as, legal, technical, business, financial or other specialized advice, nor does it replace the need to obtain personalized services from an authorized professional.

The use of the above information is solely at the user's own risk, who must seek independent, professional and individual guidance before taking any action or decision. startADR is not responsible for any act, omission, decision or damage that may arise directly or indirectly from the application or interpretation of the educational or informational material provided. Participation in educational programs or access to relevant material does not create a client-service provider relationship or any contractual or legal obligation to provide a result on the part of startADR.

11.6. Limitation of liability for damages

To the maximum extent permitted by applicable law, startADR, its employees, members, partners, trainers, service providers, contractors and/or representatives shall not be liable to the user or any third party for any damage, loss or expense, direct or indirect, incidental, special, consequential or punitive, arising out of or in connection with:

  • the use or inability to use the services, website, platforms, applications or content,
  • access, reliance on or interaction with third-party content or third-party services (e.g. payment gateways, plug-ins, APIs, widgets),
  • the unavailability, interruption or delay of operation,
  • errors, omissions, viruses, malware, unauthorized access or alteration of data,
  • omissions or actions of other users, members or third parties,
  • loss of profits, income, reputation, business opportunities, customers or data,
  • interruption of operations, burden on equipment, software or systems,
  • or any other consequence, foreseeable or not, regardless of whether startADR was notified or aware of the possibility of such damage.

The above disclaimer applies to any type of liability, including, but not limited to, contractual, non-contractual, tortious, strict liability or other.

11.7. Maximum liability limit

The total liability of startADR, its employees, partners, members, trainers, service providers and/or representatives, for any claim, demand or action, regardless of legal basis (contractual, extra-contractual, tortious, objective or other), arising from or in connection with the provision or use of the services, is strictly limited to the total amount paid by the user to startADR for the service in question, only for the specific period of its provision and only for the specific claim.

This maximum limit applies per individual claim and is not cumulative for multiple claims or for consecutive events. Any payment by startADR in connection with a claim constitutes the user's full and exclusive satisfaction for that case, excluding any further or subsequent compensation for the same or related events.

11.8. Force majeure

startADR shall not be liable for and shall be exempt from any obligation to perform or timely perform its contractual or other obligations if the failure or delay is directly or indirectly due to a force majeure event. “Force majeure” means any event or circumstance beyond the reasonable control of startADR which could not have been foreseen or, even if foreseen, could not have been prevented by reasonable measures, including but not limited to:

  • natural disasters (floods, earthquakes, fires, extreme weather events),
  • wars, terrorist acts, civil unrest or riots,
  • strikes, lockouts or labor unrest,
  • government acts, sanctions or regulatory restrictions,
  • extensive technical failures or network outages,
  • cyberattacks, security breaches, large-scale malware or other cybersecurity incidents,
  • pandemics or epidemics and the resulting restrictive measures.

During the period of force majeure, the relevant obligations of startADR are suspended for the duration of the event, without giving rise to any claim for compensation by the user or third parties. If the duration exceeds a reasonable period of time, startADR reserves the right to terminate or modify the relevant obligations, without further liability and without compensation.

11.9. Liability in case of breach of terms

In the event that a member or user violates any of these terms of use or startADR's policies, startADR reserves the right, at its sole discretion, to immediately suspend or delete their membership and/or account, to terminate access to the services and to demand full compensation for any positive or consequential damage suffered, including lost profits, moral damage and the costs of judicial or extrajudicial claims, without further notice or obligation to justify.

12. Jurisdiction and Applicable Law

These Terms of Use, as well as any dispute, claim or disagreement arising from or related to them, their interpretation or application, are governed exclusively by Greek Law, taking into account the binding rules of European Union law, where they apply.

Before resorting to any court or other authority, any dispute arising out of or related to these terms, the services or the use of the website, platforms or applications of startADR, will be attempted to be resolved through an out-of-court alternative dispute resolution (ADR/ODR) process, using the startADR platform and procedures or, if necessary, another recognized alternative dispute resolution body.

If the out-of-court procedure proves fruitless or is not possible, the Courts of Thessaloniki shall be exclusively competent for the resolution of any dispute, regardless of the user's place of residence or registered office.

The user expressly agrees that this jurisdiction clause prevails over any contrary clause that may be contained in his own document or communication and is binding on both parties.

13. Amendments to the Terms of Use

startADR reserves the right to modify, update or replace these Terms of Use at any time and without prior notice, in whole or in part, for reasons such as, but not limited to, compliance with legislative or regulatory changes, improvement of the services provided, upgrading of technological infrastructure or changes in commercial policy.

Any modification will be effective from the date of its publication on the startADR website, unless otherwise specified. startADR may inform users/members of the changes via email, notification within their account or other appropriate means.

Continued access and/or use of the services after the posting of the modifications implies full and unreserved acceptance of the new Terms of Use. In the event that the user does not accept the modified terms, he must immediately discontinue use of the services and request, if he so wishes, the deletion of his account.

Especially for terms concerning financial obligations (e.g. subscriptions, price lists, payment methods), any amendments apply only to periods beginning after the effective date of the new terms, unless otherwise expressly agreed.

14. Other Terms

14.1. Agreement Integrity

These Terms of Use, together with any specific policies, regulations or instructions posted on the startADR website or provided in printed/electronic form, constitute the entire agreement between the user and startADR and supersede any prior oral or written agreement or communication regarding the same subject matter.

14.2. Independence of Clauses

The invalidity, voidness or unenforceability of any provision of these terms and conditions does not affect the validity of the remaining provisions, which continue to bind the parties.

14.3. Non-Exercise of Right

The failure to exercise or delay in exercising any right or remedy arising from these terms by startADR does not constitute a waiver thereof, nor does it prevent its subsequent exercise.

14.4. Transfer of Rights and Obligations

The user is not entitled to assign or transfer to third parties any right or obligation arising from these terms without the prior written consent of startADR. startADR reserves the right to assign or transfer its rights and obligations to affiliated companies, partners or third parties without the consent of the user.

14.5. Contact

For any questions or clarifications regarding these terms, the user may contact startADR via email at [email protected] or via the contact form available on the website. Official notifications to the user may be made to the email address provided during registration.

14.6. Language of Terms

The official language of these terms is Greek. In case of any discrepancy between the Greek and any translation, the Greek text shall prevail.