Online Dispute Resolution of Consumer Disputes
FOR OFFLINE PURCHASES OF GOODS AND SERVICES
[ consumer against trader ]
[ trader against consumer ]
Welcome to startODRTM, to your electronic platform for the resolution of your daily disputes!
If the dispute you want to resolve concerns the purchase of goods or services from a physical store (offline purchase) and you are consumer or trader, then you are at the right place!
Before you start your complaint, a few words about the procedure following the submission of your complaint.
IN SIMPLE WORDS,
THE PROCEDURE AND ITS STAGES: