{"id":11189,"date":"2025-09-06T14:43:51","date_gmt":"2025-09-06T11:43:51","guid":{"rendered":"https:\/\/startadr.org\/?p=11189"},"modified":"2025-09-22T10:34:17","modified_gmt":"2025-09-22T07:34:17","slug":"ekpaideftiko-programma-ods-facilitator-training-09-2025","status":"publish","type":"post","link":"https:\/\/startadr.org\/en\/ekpaideftiko-programma-ods-facilitator-training-09-2025\/","title":{"rendered":"Training Program: ODS Facilitator Training"},"content":{"rendered":"

Become the first professionals in Greece with a role at the center of digital justice!<\/strong>
The era of digital platforms brings new opportunities and you can be at the forefront!<\/p>\n\n\n\n

The ODS Facilitator Training<\/strong> of startADR<\/strong> is the first specialized training in Europe<\/strong> for professionals who want to be active in the new institutional dispute resolution process<\/strong> between users and digital platforms in accordance with articles 20-21 of the Digital Services Act (<\/strong>DSA<\/strong>)<\/strong>.<\/p>\n\n\n\n

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Registration dates<\/strong>: September 1-24
Participation fee<\/strong>: 600\u20ac (regular price 750\u20ac)
Training dates<\/strong>: September 25-26 & October 2-3 (16:00-20:15)\u00a0
How to conduct:<\/strong> Distance learning (online education)
Duration<\/strong>: 20 hours
Payment methods:<\/strong> Lump sum with credit\/debit card, in 3 interest-free installments or payment after 30 days (via Klarna)<\/p>\n\n\n\n

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GIFT<\/strong>: Annual membership subscription to startADR worth \u20ac150, with access to panels, cases and professional opportunities.<\/p>\n\n\n\n


Who is it addressed to?<\/h2>\n\n\n\n

The program is aimed at lawyers,<\/strong> mediators, lawyers, law students, ADR\/ODR professionals and executives from the broader field of regulatory compliance<\/strong> who want to gain cutting-edge expertise in the dynamically developing field of digital dispute resolution<\/strong> and join a new European profession with an institutional basis<\/strong>.

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What is the role of the ODS Facilitator?<\/h2>\n\n\n\n

The ODS Facilitator is neither a judge nor an arbitrator.
It is neutral coordinator<\/strong> that balances freedom of expression, platform responsibility, and user rights in a field where justice and technology meet.<\/p>\n\n\n\n

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  • It reviews complaints about content deletion, account bans, moderation policy violations, consumer rights violations, and intellectual property violations.<\/li>\n\n\n\n
  • Facilitates resolution with impartiality, transparency and professionalism.<\/li>\n\n\n\n
  • Participates in real cases through the online platform  startODS of startADR<\/strong>.

    <\/li>\n<\/ul>\n\n\n\n

    What will you learn?<\/h2>\n\n\n\n

    Legal and regulatory framework<\/h3>\n\n\n\n
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    • Complete deconstruction of Digital Services Act (DSA) with emphasis on articles <\/strong>20-21<\/li>\n\n\n\n
    • Understanding the relationship freedom of expression \u2013 platform responsibility \u2013 user rights<\/strong><\/li>\n\n\n\n
    • Combination with GDPR, ethics, ADR Directive<\/strong> and other critical settings of the digital environment<\/li>\n\n\n\n
    • Practical examples from moderation policies<\/strong>, content reports, account deletions, etc.<\/li>\n<\/ul>\n\n\n\n

      Facilitation techniques and mediation skills<\/h3>\n\n\n\n
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      • How do you manage a digital divide? neutral and professional<\/strong><\/li>\n\n\n\n
      • Techniques de-escalation of tension<\/strong>, support for dialogue and respect for the parties<\/li>\n\n\n\n
      • Active listening tools<\/strong>, intercultural communication and sensitivity to vulnerable users<\/li>\n\n\n\n
      • Understanding the role of the Facilitator as guardian of the \u201cdigital due process\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n

         Hands-on experience and tools<\/h3>\n\n\n\n
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        • Simulations of real cases (TikTok, Instagram, marketplaces, e-shops, etc.)<\/li>\n\n\n\n
        • Real-world scenario analysis: user request \u2013 platform decision \u2013 resolution facilitation<\/li>\n<\/ul>\n\n\n\n

          Simply put:<\/h3>\n\n\n\n
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          • You won't just be taking classes.<\/li>\n\n\n\n
          • You will learn how to act as a Facilitator<\/strong> in real cases.<\/li>\n\n\n\n
          • You will gain skills that they set you apart professionally<\/strong> in Greece and Europe.

            <\/li>\n<\/ul>\n\n\n\n

            What do you win?<\/h2>\n\n\n\n
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            • Real professional absorption in one new institutional role<\/strong><\/li>\n\n\n\n
            • Participation in national and European projects<\/strong><\/li>\n\n\n\n
            • Access to potential ADR\/ODR professionals network<\/strong><\/li>\n\n\n\n
            • Cutting-edge expertise with legal, technical and ethical training<\/strong><\/li>\n\n\n\n
            • Certification and possibility of joining the official ODS Facilitators Panel<\/strong> of startADR

              <\/li>\n<\/ul>\n\n\n\n

              Education Costs and Benefits<\/h2>\n\n\n\n
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              Price:<\/strong> 600\u20ac (-20% from the original price of 750\u20ac<\/strong>)
              GIFT<\/strong>: Annual membership subscription to startADR worth \u20ac150, with access to panels, cases and professional opportunities.
              Pay by credit\/debit card or in 3 interest-free installments <\/strong> or pay after 30 days (via Klarna)<\/p>\n<\/div><\/div>\n\n\n\n


              Are you ready to step into the spotlight of digital dispute resolution?<\/strong><\/p>\n\n\n\n

              Close your position<\/strong>. Places are limited. First come, first served.<\/p>\n\n\n\n

              A training-station for the next generation of lawyers and mediators.<\/strong>
              First in Greece. First in Europe.<\/strong>

              <\/p>\n\n\n\n

              Registration and Payment<\/h2>\n\n\n\n

              After completing and submitting the following form, you will be automatically redirected to the payment page.<\/p>\n\n\n