{"id":11257,"date":"2025-09-05T13:35:46","date_gmt":"2025-09-05T10:35:46","guid":{"rendered":"https:\/\/startadr.org\/?post_type=product&#038;p=11257"},"modified":"2026-01-05T12:39:21","modified_gmt":"2026-01-05T10:39:21","slug":"ekpaideftiko-programma-ods-facilitator-training","status":"publish","type":"product","link":"https:\/\/startadr.org\/en\/product\/ekpaideftiko-programma-ods-facilitator-training\/","title":{"rendered":"Training Program: ODS Facilitator Training"},"content":{"rendered":"<p><strong>Become the first professionals in Greece with a role at the center of digital justice.<\/strong> The era of digital platforms brings new opportunities and you can be at the forefront.<\/p>\r\n\r\n\r\n\r\n<p>The <strong>ODS Facilitator Training<\/strong> of <strong>startADR<\/strong> is the <strong>first specialized training in Europe<\/strong> for professionals who want to be active in the new <strong>institutional dispute resolution process<\/strong> between users and digital platforms in accordance with articles 20-21 of the <strong>Digital Services Act (DSA)<\/strong>.<\/p>\r\n\r\n\r\n\r\n<p><strong>Registration dates<\/strong>: 1-22 October, <strong>Participation fee<\/strong>: 600\u20ac (regular price 750\u20ac)<br \/><strong>Training dates<\/strong>: October 23-24 and October 30-31, 16:00-20:15<br \/><strong>How it is conducted<\/strong>: Distance learning, online education<br \/><strong>Duration<\/strong>: 20 hours<br \/><strong>Payment methods<\/strong>:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>One-time payment with credit or debit card<\/li>\r\n<li>        <div id=\"stripe-bnpl-msg-1\"\n             class=\"stripe-bnpl-msg\"\n             style=\"\"\n             data-pk=\"pk_live_51RoLm87W66SBPTxtbQQrTq8ufBeKuv19H1gdx4zfi9A3hu2w1UhT1Fheku7tBvj1sH41zQFwhYXoosSmbodApJEj00pgOqrS0j\"\n             data-currency=\"EUR\"\n             data-country=\"GR\"\n             data-locale=\"el\"\n             data-placement=\"text\"\n             data-amount=\"60000\"\n             data-auto-amount=\"0\"\n             data-font-size=\"18\"\n             data-font-family=\"Open Sans\"\n             data-font-color=\"\">\n        <\/div>\n                    <script>\n            (function(){\n                function waitForStripe(cb){\n                    if (window.Stripe) return cb();\n                    var tries=0, t=setInterval(function(){\n                        tries++;\n                        if (window.Stripe){ clearInterval(t); 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}, 100);\n                        });\n                    });\n                }\n                if(document.readyState === 'loading'){ document.addEventListener('DOMContentLoaded', initAll); }\n                else { initAll(); }\n            })();\n            <\/script>\n        <\/li>\r\n<li>Payment after 30 days<\/li>\r\n<li>Bank deposit<\/li>\r\n<\/ul>\r\n<p><strong>GIFT<\/strong>: Annual membership subscription to startADR worth \u20ac150, with access to panels, cases and professional opportunities.<\/p>\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading has-large-font-size\">Who is it addressed to?<\/h2>\r\n\r\n\r\n\r\n<p>The program is aimed at <strong>lawyers, mediators, legal professionals, law students, ADR or ODR professionals and executives in the broader field of regulatory compliance<\/strong> who want to gain cutting-edge expertise in the dynamically developing field of <strong>digital dispute resolution<\/strong> and join a <strong>new European profession with an institutional basis<\/strong>.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">What is the role of the ODS Facilitator?<\/h2>\r\n\r\n\r\n\r\n<p>The ODS Facilitator is neither a judge nor an arbitrator. He\/She is <strong>neutral coordinator<\/strong> that balances freedom of expression, platform responsibility, and user rights in a field where justice and technology meet.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>It reviews complaints about content deletion, account bans, moderation policy violations, consumer rights violations, and intellectual property violations.<\/li>\r\n<li>Facilitates resolution with impartiality, transparency and professionalism.<\/li>\r\n<li>Participates in real cases through the online platform <strong>startODS<\/strong> of <strong>startADR<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">What will you learn?<\/h2>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Legal and regulatory framework<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Complete deconstruction of <strong>Digital Services Act (DSA)<\/strong> with emphasis on articles 20-21.<\/li>\r\n<li>Understanding the relationship <strong>freedom of expression, platform responsibility, user rights<\/strong>.<\/li>\r\n<li>Combination with <strong>GDPR, ethics, ADR Directive<\/strong> and other critical settings of the digital environment.<\/li>\r\n<li>Practical examples from <strong>moderation policies<\/strong>, content reports, account deletions.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Facilitation techniques and mediation skills<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Digital divide management <strong>neutral and professional<\/strong>.<\/li>\r\n<li>Techniques <strong>de-escalation of tension<\/strong>, support for dialogue and respect for the parties.<\/li>\r\n<li><strong>Active listening tools<\/strong>, intercultural communication and sensitivity to vulnerable users.<\/li>\r\n<li>Understanding the role of the Facilitator as <strong>guardian of digital due process<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Hands-on experience and tools<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Simulations of real cases, TikTok, Instagram, marketplaces, e-shops.<\/li>\r\n<li>Real-world scenario analysis, user request, platform decision, resolution facilitation.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Simply put<\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>You won&#039;t just be taking classes.<\/li>\r\n<li>You will learn <strong>how to act as a Facilitator<\/strong> in real cases.<\/li>\r\n<li>You will gain skills that <strong>they set you apart professionally<\/strong> in Greece and Europe.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">What do you gain?<\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Real professional absorption in one <strong>new institutional role<\/strong>.<\/li>\r\n<li>Participation in <strong>national and European projects<\/strong>.<\/li>\r\n<li>Access to potential <strong>network of ADR or ODR professionals<\/strong>.<\/li>\r\n<li>Cutting-edge expertise with <strong>legal, technical and ethical training<\/strong>.<\/li>\r\n<li>Certification and possibility of joining the official <strong>ODS Facilitators Panel<\/strong> of startADR.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">Education Costs and Benefits<\/h2>\r\n\r\n\r\n\r\n<p><strong>Registration dates<\/strong>: October 1-22<br \/><strong>Participation fee<\/strong>: 600\u20ac, regular price 750\u20ac<br \/><strong>Training dates<\/strong>: October 23-24 and October 30-31, 16:00-20:15<br \/><strong>How it is conducted<\/strong>: Distance learning, online education<br \/><strong>Duration<\/strong>: 20 hours<\/p>\r\n\r\n\r\n\r\n<p><strong>Payment methods<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>One-time payment with credit or debit card<\/li>\r\n<li>        <div id=\"stripe-bnpl-msg-2\"\n             class=\"stripe-bnpl-msg\"\n             style=\"\"\n             data-pk=\"pk_live_51RoLm87W66SBPTxtbQQrTq8ufBeKuv19H1gdx4zfi9A3hu2w1UhT1Fheku7tBvj1sH41zQFwhYXoosSmbodApJEj00pgOqrS0j\"\n             data-currency=\"EUR\"\n             data-country=\"GR\"\n             data-locale=\"el\"\n             data-placement=\"text\"\n             data-amount=\"60000\"\n             data-auto-amount=\"0\"\n             data-font-size=\"18\"\n             data-font-family=\"Open Sans\"\n             data-font-color=\"\">\n        <\/div>\n        <\/li>\r\n<li>Payment after 30 days<\/li>\r\n<li>Bank deposit<\/li>\r\n<\/ul>\r\n<p><strong>GIFT<\/strong>: Annual membership subscription to startADR worth \u20ac150, with access to panels, cases and professional opportunities.<\/p>\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p><strong>Are you ready to step into the spotlight of digital dispute resolution?<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Close your position<\/strong>. Places are limited. First come, first served.<\/p>\r\n\r\n\r\n\r\n<p><strong>A landmark education for the next generation of lawyers and mediators.<\/strong> <strong>First in Greece. First in Europe.<\/strong><\/p>\r\n\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p><strong>Become the first professionals in Greece with a role at the center of digital justice!<\/strong> The era of digital platforms brings new opportunities and you can be at the forefront!<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The <strong>ODS Facilitator Training<\/strong> of <strong>startADR<\/strong> is the <strong>first specialized training in Europe<\/strong> for professionals who want to be active in the new <strong>institutional dispute resolution process<\/strong> between users and digital platforms in accordance with articles 20-21 of the <strong>Digital Services Act (<\/strong><strong>DSA<\/strong><strong>)<\/strong>. <strong>Registration dates<\/strong>: September 1-24 <strong>Participation fee<\/strong>: 600\u20ac (regular price 750\u20ac) <strong>Training dates<\/strong>: September 25-26 &amp; October 2-3 (16:00-20:15) <strong>Duration<\/strong>: 20 hours <strong>Payment methods:<\/strong> One-time payment with credit\/debit card, In 3 installments via Klarna, Payment after 30 days.<\/p>\n<p><!-- \/wp:group --><\/p>\n<p><!-- wp:paragraph --><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph {\"style\":{\"color\":{\"background\":\"#fffae8\"}}} --><\/p>\n<p class=\"has-background\" style=\"background-color: #fffae8;\"><strong>GIFT<\/strong>: Annual membership subscription to startADR worth \u20ac150, with access to panels, cases and professional opportunities.<\/p>","protected":false},"featured_media":11323,"template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"default","_kad_post_title":"","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"product_brand":[],"product_cat":[75],"product_tag":[],"class_list":{"0":"post-11257","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-ekpaidefseis","8":"first","9":"instock","10":"sale","11":"virtual","12":"purchasable","13":"product-type-simple","14":"entry","15":"content-bg","16":"loop-entry"},"taxonomy_info":{"product_cat":[{"value":75,"label":"\u0395\u03ba\u03c0\u03b1\u03b9\u03b4\u03b5\u03cd\u03c3\u03b5\u03b9\u03c2"}]},"featured_image_src_large":["https:\/\/startadr.org\/wp-content\/uploads\/2025\/09\/ekpaideftiko-programma-ods-facilitator-training-09-2025-square-1024x1024.jpg",1024,1024,true],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/product\/11257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/media\/11323"}],"wp:attachment":[{"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/media?parent=11257"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/product_brand?post=11257"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/product_cat?post=11257"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/startadr.org\/en\/wp-json\/wp\/v2\/product_tag?post=11257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}