The modern business needs speed, security and strategic management of its legal disputes. At startADR we offer businesses of all sizes a complete ecosystem of alternative and electronic dispute resolution, with the possibility of mediation, arbitration, negotiation. We provide technological solutions, advisory support and specialized registers of professionals, so that you can turn legal uncertainty into a competitive advantage.

What does startADR offer to Businesses?

At startADR we know that for a business, dispute resolution is not just a legal process, it is a tool for strategy, reputation and business continuity. That is why we have designed a comprehensive set of services specifically for businesses of all sizes and industries.

Fast and effective resolution of commercial disputes

Whether it is about contracts with customers (B2C), either for disputes with suppliers or partners (B2B), either for internal corporate conflicts (intra-corporate), we provide reliable solutions with mediation, arbitration or specialized negotiation support, in a completely controlled time and cost.

Ideal for businesses that want to avoid litigation or defamation.



Selection of specialized ADR/ODR professionals

You have access to certified mediators, arbitrators and ODR facilitators of startADR, with experience in areas such as commercial law, technology, real estate, shipping, fintech, sports or insurance disputes, family, land, labor, etc.

The choice of professional is tailored to the specifics of your dispute.



Support in incorporating ADR/ODR clauses into contracts

We prepare and check ADR or ODR contractual clauses, so that each contract provides for clear, reliable and fast dispute resolution process, even in cross-border or technologically complex transactions. You prevent escalation and anticipate uncertainty.



Training executives in conflict prevention and resolution

We offer specialized seminars and training programs for legal departments, compliance officers, customer service departments or HR departments of businesses, aiming to prevent conflicts, enhance crisis management skills and familiarize with alternative dispute resolution tools.

Astreamline internal processes and reduce operating costs.



trustODR Certification: A trust mark for your business

OR trustODR certification of startADR shows your customers that your business manages disputes responsibly, with respect for the consumer and compliance with the requirements of e-commerce, DSA, GDPR, and ESG criteria.

Ideal for businesses operating in e-commerce, marketplaces, financial sectors or gambling (betting companies).



Specialized packages for betting companies and digital platforms

We have particular experience and expertise in dispute resolution from sports betting, gaming, apps and content platforms, with solutions that respect both the regulatory framework and the need for rapid reputation and customer management.

Support with expertise and professionalism in a demanding and dynamic industry.

Real Cases Where Your Business Can Benefit From StartADR Services

Disputes with customers from online markets (e-shops / marketplaces)

A customer requests a refund for a product they believe is defective. The business claims that the terms are met. Through mediation, a negative public review is avoided and the customer relationship is maintained.

Ideal for B2C environments with a high number of complaints/reviews.

Conflicts with suppliers or external partners

Dispute regarding late deliveries of materials, quality or transportation costs. Instead of compensation and legal action, the parties agree to modify the terms for future collaborations through negotiation with a startADR facilitator.

Useful in commercial relationships that need to be continued.

Internal disputes between partners, shareholders or members of the Board of Directors

One of the partners wishes to leave and terminates management agreements. The dispute is resolved with an agreed exit plan and share valuation through coordinated mediation.

It prevents defamation, paralysis of the company, and multiple lawsuits that ultimately damage the company and harm the interests of partners and shareholders.

Cancellations, delays or defaults in B2B services

A technology company failed to deliver a project on time. The client threatens to terminate the contract and demand compensation. Through arbitration at startADR, the reasons for the delay are objectively examined and a binding decision is issued for delivery and a partial discount.

Ideal solution for project and service contracts.

Complaints about betting platforms and applications

A player complains about an account restriction or delayed payment of winnings. The betting company seeks to maintain customer trust without resorting to the EEEP or negative publicity. Through the online ODR process of startADR, the case is resolved with a monitoring and compliance agreement.

It is suitable for businesses operating in a regulated environment with increased reputational risk.

How can we support your business?

At startADR we know that every business is unique, with its own legal, operational and reputational risks. Our approach is personalized, strategic and documented.

Evaluation of your legal and business profile

Through a short, free initial analysis, we examine the legal profile of your business, the type of disputes that arise, your relationship with suppliers, customers or partners, whether you operate on a platform or physically, and whether you have built-in conflict prevention mechanisms.

We identify risk areas and recommend next steps.

We design the right ADR/ODR solution for you

Depending on the nature and frequency of the disputes, we recommend the appropriate resolution tool:

• Mediation, for ongoing relationships
• Arbitration, for high value contracts
• ODR, for electronic or cross-border cases
• Negotiation support, for critical internal conflicts

We do not promote generic solutions. Instead, we adapt the process to your reality.

Integrate ADR/ODR into your contracts & policy

We undertake the preparation or modification of clauses in:

• commercial contracts,
• terms of use,
• cooperation agreements,
• customer regulations,
  to include clear framework for out-of-court dispute resolution, in accordance with European and national legislation.

Strengthen compliance and proactively shield your relationships.

Scheduling of training seminars

We organize in-House or online training programs for:

• Legal departments
• Complaints / customer service managers
• HR or marketing departments (for crisis communication)
• Compliance Officers & Risk Managers

You build a culture of conflict management and limit the damaging escalation of disputes.

Continuous support and specialized solutions per industry

We provide annual support or per case, with the ability to create:

• ADR/ODR clause templates per product or service,
• complaint handling policy,
• instructions for your front office or legal department,
• and integrating ODR tools into your own environment.

startADR is the external partner you need for calm, institutional and effective conflict management.

Indicative Tools for Businesses

trustODR certification

A trust mark, which shows that your business has dispute management procedures that are fair, transparent and compliant with DSA, CSRD, CSDDD, GDPR and AIAIncludes evaluation, documentation and annual renewal.

Access to the ADR Professionals Register/ODR experts

You utilize startADR's specialized mediators, arbitrators and facilitators, with experience in sectors where high specialization and know-how are required (technology, AI, ESG, IP rights, etc.)

Service Contract Support for clauses ADR/ODR

Drafting and adapting dispute resolution clauses so that your contracts can legally safely refer to ADR/ODR with startADR, thus ensuring: predictability and avoidance of misinterpretations.

Online panel for complaints and disputes

We develop for you customized digital panel, where users or customers can submit complaints or dispute resolution requests by routing them to startADR or your internal department.

Complaint management and negative exposure limitation tool.

Specialized DSA compliance tools

Especially for businesses that operate as online platforms or marketplaces, we provide:

• ODS collaboration models
• Support for moderation/appeal clauses
• Staff training for articles 20–21 DSA
• Consumer request management systems

Do you have a business and want to collaborate with us?

Fill out the following cooperation form for Businesses now or contact us for strategic support.