Disputes can arise suddenly, with a business, a professional, an online platform, even within the family. At startADR we offer you modern, fair and affordable out-of-court dispute resolution solutions, through mediation, arbitration or electronic dispute resolution processes. We are here to help you find a solution immediately, at low cost and without the hassle of the courts.

How we help you: For Individuals and Consumers

At startADR we believe that every dispute, small or large, can be resolved. peacefully, without hassle and without court costsOur approach is based on three principles: neutrality, transparency and accessibility.

Support in everyday disputes with professionals, online platforms or businesses

Do you have a problem with an online order, your account on an online platform or with the provision of a service? At startADR we undertake the mediation or coordinated resolution of your dispute with professionals, businesses or digital providers, with respect for the consumer and your time.

If you have a problem with an online purchase, digital platform or travel, check out our special services:

• For digital differences and social media:
  If the dispute concerns a removed profile, account restriction, fake reviews or online content, take advantage of the service startODS, exclusively for disputes with digital intermediaries, platforms or applications →
  [Go to the “Complaints – startODS” section]

• For cancellations, compensation and other travel issues:
  Use our mobile app TravelODR, which guides you step-by-step in managing problems with flights, hotels, car rentals, package cancellations or reservations →
  [Go to the “Complaints – TravelODR” section]

• For online purchases and consumer disputes:
  If you are a consumer and your dispute concerns a product or service you purchased online (e.g. delay, cancellation, withdrawal), you can submit your complaint through the service startODR →
  [Go to the “Complaints – startODR” section]
  
  

Mediation and coordination for family and personal matters

We can also help you with more personal issues such as:

• Differences between partners or spouses (custody, alimony, communication)
• Issues with relatives or neighbors (inheritance, real estate)
• Problems in financial relationships with friends or relatives

The process is confidential, non-confrontational, and with absolute respect for the sensitivity of your case.

Humane and neutral approach from certified professionals

The mediators, arbitrators and ODR/ODS facilitators of startADR are specially trained to listen without prejudice, maintain neutrality and assist with respect. We are not a court, but on the contrary we are neutral third parties that help solve the issue without winners and losers.

100% remotely, effortlessly, without travel

You can start the process from your home, without any travel or bureaucracy. Everything is done online, by email, video call or phone and you can participate (without a lawyer, unless you wish it or if it is required by the nature of the alternative dispute resolution procedure you choose.

Step-by-step guidance and complete confidentiality

From your first contact to the resolution of the dispute, a startADR coordinator is by your side with clear instructions, discretion and protection of your personal data. You are not alone in the startADR processes.

What disputes can you resolve with us?

startADR is here to help you resolve your disputes easily, quickly and without courtsBelow you will find examples of cases that we can handle for you.

Differences from social media, electronic applications or entertainment platforms

• Account or content removals
• Defamation or insult via the internet
• Fake profiles, reviews or complaints on apps
• Digital platforms that do not respond to requests

If your case is related to the internet, you can use the service startODS, which is specifically designed for disputes with digital platforms.

Trip cancellations, flight changes or lost luggage

• Flight cancellation or delay
• Denial of compensation by an airline
• Cancellation of a hotel, travel package or activity
• Loss or damage to luggage

In these cases you can use the TravelODR mobile application, designed exclusively for differences in tourism and travel.

DDifferences from online purchases or orders

• Delay or cancellation of an order from an e-shop
• Delivery of wrong or defective product
• No refund or refusal to exchange
• Misleading advertising or pricing
• Refusal to accept the right of withdrawal

It concerns purchases from e-shops, platforms or marketplaces. In the event that you have the status of a consumer, you are referred to the service startODR to submit a complaint easily and online.

Family disputes

• Custody, maintenance or contact issues with children
• Disagreements between partners/ex-spouses
• Problems with the distribution of expenses or assets
• Collaboration issues in everyday decisions

You can resolve your disputes calmly, with the help of a mediator in a safe and confidential environment.

Cadastral and civil disputes regarding real estate

• Disputes over plot boundaries or land uses
• Disputes between co-owners
• Objections or errors in the Land Registry
• Claims and use

Mediation is an ideal solution for cases where maintaining good neighborliness and avoiding multi-year litigation is critical..

Sports disputes (personal and contractual)

• Contracts of players, coaches, technical directors or players' representatives (agents)
• Transfers, performance bonuses, bonuses
• Disputes with sports companies or teams
• Issues of ethical or professional conduct

startADR offers discreet, rapid and specialized resolution in a field with intense publicity and sensitivity.

Labor disputes

• Dismissal without compensation
• Harassment or adverse treatment
• Delays in payment of wages or overtime
• Breach of employment contract terms

Whether you are an employee or an employer, the process through startADR maintains confidentiality and enhances the possibility of agreement.

Medical disputes (civil, not criminal)

• Medical errors
• Private clinics that did not provide agreed services
• Complaints about financial charges
• Incorrect or incomplete information about treatment
• Differences in dental, cosmetic or extracorporeal services

Resolving this type of dispute requires neutrality and confidentiality, elements that startADR provides with a scientific, but also humane approach.

Insurance disputes (e.g. health, car, home)

• Rejection of compensation without sufficient justification
• Delays in the payment of compensation
• Disputes over the interpretation of contracts
• Recurring premium increases

You can resort to mediation or electronic resolution to find a solution with your insurance company without legal involvement, without many expenses and years of legal hassle.

Which procedure should I choose?

There is no reason to worry, as we will guide you step by step.
However, to give you a first impression:

After you submit your application, the startADR team will recommend the appropriate procedure according to your case.

Indicative Tools for Businesses

trustODR certification

A trust mark, which shows that your business has dispute management procedures that are fair, transparent and compliant with DSA, CSRD, CSDDD, GDPR and AIAIncludes evaluation, documentation and annual renewal.

Access to the ADR Professionals Register/ODR experts

You utilize startADR's specialized mediators, arbitrators and facilitators, with experience in sectors where high specialization and know-how are required (technology, AI, ESG, IP rights, etc.)

Service Contract Support for clauses ADR/ODR

Drafting and adapting dispute resolution clauses so that your contracts can legally safely refer to ADR/ODR with startADR, thus ensuring: predictability and avoidance of misinterpretations.

Online panel for complaints and disputes

We develop for you customized digital panel, where users or customers can submit complaints or dispute resolution requests by routing them to startADR or your internal department.

Complaint management and negative exposure limitation tool.

Specialized DSA compliance tools

Especially for businesses that operate as online platforms or marketplaces, we provide:

• ODS collaboration models
• Support for moderation/appeal clauses
• Staff training for articles 20–21 DSA
• Consumer request management systems

Frequently Asked Questions (FAQ):

Do you have a difference you want to resolve?

Complete the following dispute resolution form for individuals now. or contact us for direct guidance from a specialized member of our team.