{"id":8914,"date":"2018-02-04T19:13:18","date_gmt":"2018-02-04T17:13:18","guid":{"rendered":"http:\/\/startadr.org\/startodr-online-dispute-resolution-for-offline-purchases-physical-store\/"},"modified":"2018-09-12T01:32:48","modified_gmt":"2018-09-11T22:32:48","slug":"startodr-online-dispute-resolution-for-offline-purchases-physical-store","status":"publish","type":"page","link":"https:\/\/startadr.org\/en\/startodr\/startodr-online-dispute-resolution-for-offline-purchases-physical-store\/","title":{"rendered":"startODR – Online Dispute Resolution for OFFLINE Purchases (physical store)"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces”][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1513539367038{padding-top: 30px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #111111 !important;}”]<\/p>\n

\"startODR<\/span><\/p>\n

\u00a0Online Dispute Resolution of Consumer Disputes<\/span>
\nFOR OFFLINE PURCHASES OF GOODS AND SERVICES
\n(PHYSICAL STORE)<\/span><\/p>\n

[ consumer against trader ]
\nor
\n[ trader against consumer ]
\n<\/span><\/p>\n

 <\/p>\n

Welcome to start<\/span>ODR<\/strong><\/span>TM<\/sup>, to your electronic platform for the resolution of your daily disputes!<\/span><\/p>\n

If the dispute you want to resolve concerns the purchase of goods or services from a physical store<\/strong> (offline purchase<\/strong>) and you are consumer or trader, then you are at the right place!<\/span><\/p>\n

Before you start your complaint, a few words about the procedure following the submission of your complaint.<\/span>[\/vc_column_text][vc_message color=”info” style=”square”]To resolve a dispute that concerns your online purchase from an e-shop<\/span><\/a>, click here<\/span><\/a>.[\/vc_message][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1494988025554{padding-right: 30px !important;padding-left: 30px !important;}”]

Start a Complaint<\/i> <\/a><\/div>[vc_empty_space][vc_empty_space][vc_column_text]IN SIMPLE WORDS,<\/span>
\nTHE PROCEDURE AND ITS STAGES:<\/span>[\/vc_column_text][vc_empty_space height=”20px”]
<\/i><\/span><\/span><\/span><\/div>

1<\/h3><\/span><\/div>
By filling the following form, you send us your complaint and your permission to resolve your dispute.<\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space]
<\/i><\/span><\/span><\/span><\/div>

2<\/h3><\/span><\/div>
We electronically contact the other side and inform them about your complaint. We also inform the other side that you have chosen to resolve electronically (on-line) your dispute.<\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space]
<\/i><\/span><\/span><\/span><\/div>

3<\/h3><\/span><\/div>
As soon as we have the first answer we will notify you about the content of the response we received.<\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space]
<\/i><\/span><\/span><\/span><\/div>

4<\/h3><\/span><\/div>
After \u201chearing\u201d both sides, both sides also will be informed about the other\u2019s version of the dispute. Following that, we will propose to both of you a joint solution.<\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space]
<\/i><\/span><\/span><\/span><\/div>

5<\/h3><\/span><\/div>
You can both accept the proposed solution and the procedure will be ended at that point. If you disagree, then you can proceed to other available methods for resolving your dispute, such as to seek for judicial redress, as you have the legal right to do so.<\/div><\/div><\/div><\/div><\/div><\/div>[vc_empty_space][vc_empty_space]
Start a Complaint<\/i> <\/a><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces”][vc_column width=”1\/3″][vc_column_text css=”.vc_custom_1513539367038{padding-top: 30px !important;padding-right: 50px !important;padding-bottom: 50px !important;padding-left: 50px !important;background-color: #111111 !important;}”] \u00a0Online Dispute Resolution of Consumer Disputes FOR OFFLINE PURCHASES OF GOODS AND SERVICES (PHYSICAL STORE) [ consumer against trader ] or [ trader against consumer ] … <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8858,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/pages\/8914"}],"collection":[{"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/comments?post=8914"}],"version-history":[{"count":0,"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/pages\/8914\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/pages\/8858"}],"wp:attachment":[{"href":"https:\/\/startadr.org\/wp-json\/wp\/v2\/media?parent=8914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}