Training Program: ODS Facilitator Training

Description

Become the first professionals in Greece with a role at the center of digital justice. The era of digital platforms brings new opportunities and you can be at the forefront.

The ODS Facilitator Training of startADR is the first specialized training in Europe for professionals who want to be active in the new institutional dispute resolution process between users and digital platforms in accordance with articles 20-21 of the Digital Services Act (DSA).

Registration dates: 1-22 October, Participation fee: 600€ (regular price 750€)
Training dates: October 23-24 and October 30-31, 16:00-20:15
How it is conducted: Distance learning, online education
Duration: 20 hours
Payment methods:

• One-time payment with credit or debit card
• Payment after 30 days
• Bank deposit

GIFT: Annual membership subscription to startADR worth €150, with access to panels, cases and professional opportunities.

 

Who is it addressed to?

The program is aimed at lawyers, mediators, legal professionals, law students, ADR or ODR professionals and executives in the broader field of regulatory compliance who want to gain cutting-edge expertise in the dynamically developing field of digital dispute resolution and join a new European profession with an institutional basis.

What is the role of the ODS Facilitator?

The ODS Facilitator is neither a judge nor an arbitrator. He/She is neutral coordinator that balances freedom of expression, platform responsibility, and user rights in a field where justice and technology meet.

• It reviews complaints about content deletion, account bans, moderation policy violations, consumer rights violations, and intellectual property violations.
• Facilitates resolution with impartiality, transparency and professionalism.
• Participates in real cases through the online platform startODS of startADR.

What will you learn?

Legal and regulatory framework

• Complete deconstruction of Digital Services Act (DSA) with emphasis on articles 20-21.
• Understanding the relationship freedom of expression, platform responsibility, user rights.
• Combination with GDPR, ethics, ADR Directive and other critical settings of the digital environment.
• Practical examples from moderation policies, content reports, account deletions.

Facilitation techniques and mediation skills

• Digital divide management neutral and professional.
• Techniques de-escalation of tension, support for dialogue and respect for the parties.
• Active listening tools, intercultural communication and sensitivity to vulnerable users.
• Understanding the role of the Facilitator as guardian of digital due process.

Hands-on experience and tools

• Simulations of real cases, TikTok, Instagram, marketplaces, e-shops.
• Real-world scenario analysis, user request, platform decision, resolution facilitation.

Simply put

• You won't just be taking classes.
• You will learn how to act as a Facilitator in real cases.
• You will gain skills that they set you apart professionally in Greece and Europe.

What do you gain?

• Real professional absorption in one new institutional role.
• Participation in national and European projects.
• Access to potential network of ADR or ODR professionals.
• Cutting-edge expertise with legal, technical and ethical training.
• Certification and possibility of joining the official ODS Facilitators Panel of startADR.

Education Costs and Benefits

Registration dates: October 1-22
Participation fee: 600€, regular price 750€
Training dates: October 23-24 and October 30-31, 16:00-20:15
How it is conducted: Distance learning, online education
Duration: 20 hours

Payment methods

• One-time payment with credit or debit card
• Payment after 30 days
• Bank deposit

GIFT: Annual membership subscription to startADR worth €150, with access to panels, cases and professional opportunities.

 

Are you ready to step into the spotlight of digital dispute resolution?

Close your position. Places are limited. First come, first served.

A landmark education for the next generation of lawyers and mediators. First in Greece. First in Europe.