Online Dispute Resolution (ODR) is the most modern, accessible and fast way to resolve your dispute without hassle and without going to court. At startADR, we leverage technology to offer 100% digital processes with security, transparency and legal validity. From e-commerce to travel and digital disputes, we give you the solution, wherever you are.

Why choose startADR for your online dispute resolution:

• startADR is an officially licensed Alternative Dispute Resolution body by the Ministry of Development, notified to the European Commission's register, already since 2019.
• It has an online platform and mobile application, which are user-friendly and are also available in English for cross-border disputes.
• Offers faster case resolution (days instead of months or years)
• Ensures transparency, impartiality and legal certainty
• It has specialized ODR Facilitators with the necessary know-how and expertise
• Provides the ability to fully manage the case via mobile, computer or tablet
• Cooperates with the competent European and national bodies for the most effective resolution of disputes

How the service works step by step

1. Submit a request
   The interested party completes the electronic dispute resolution form available on our website, briefly recording the nature of the dispute and the parties involved.
2. Evaluation by startADR
   Our scientific team examines the suitability of the case for electronic resolution and suggests the optimal method (mediation, negotiation, arbitration or hybrid approach).
3. Process definition
   The appropriate facilitator is appointed and the context of communication is determined: video conference, exchange of documents, successive contacts or a combination of these.
4. Conducting a procedure remotely
   The parties communicate electronically with the mediation or support of the facilitator and attempt to reach a mutually acceptable solution.
5. Agreement or next step
   If an agreement is reached, it is recorded and can be made enforceable (where provided). If not, the parties may choose an alternative method of resolution (e.g. arbitration, physical mediation). In any case, the parties retain their right to seek legal action in the competent courts at any time.

Where is it applied:

Electronic dispute resolution applies to any dispute that can be resolved remotely using technology and always with respect for the particularities of each case:

• Commercial disputes (contracts, debts, deliveries, B2B/B2C)
• Family disputes (communication, maintenance, property disputes)
• Cadastral/real estate (use, claims, neighboring disputes)
• Labor disputes (contract, harassment, non-payment of wages)
• Athletic differences (transfers, player contracts, clubs)
• Medical disputes (medical error, disputes over medical services, cosmetic procedures, private clinics)
• Insurance disputes (e.g. delays in compensation, challenging terms, cessation of coverage)
• Cross-border disputes with the possibility of online participation of all parties

If your dispute concerns an e-commerce purchase, use of a digital platform or travel service and you are a consumer, please go to the main menu and specifically to the menu Complaints, where you will find the specialized procedures for:

• Consumer disputes from e-commerce (ODR4ALL)
• Digital differences with social networks or platforms (startODS)
• Travel disputes (cancellations, delays, compensation – TravelODR)

Frequently Asked Questions (FAQ):

Are you interested in resolving your dispute online?

Complete the following Electronic Dispute Resolution form now. or contact us for personalized information.