Online Dispute Resolution (ODR) is now an integral part of modern legal and business practice. At startADR, we pioneer in training professionals in ODR with practical and theoretical programs, designed by specialized instructors and in full alignment with European and international developments. ODR is not just a technological application. It is a new culture of dispute resolution, which you learn with us.

The ODRpro of startADR constitutes a top-level, scientifically proven specialization program for professionals and researchers who want to delve deeper into the legal, technological and procedural dimensions of Online Dispute Resolution (ODR).

Recommend natural continuation of the ODR Facilitator program, focusing on normative interpretation, comparative analysis and case-based practice of high complexity.

What does ODRpro training include?

Institutional deepening: Law, policies and international ODR standards

Participants gain in-depth understanding of the ODR regulatory ecosystem, with scientific analysis and comparative approach:

• ADR Directive (EU 2013/2011):
  • Scope of application, ADR bodies, ADR authorities, extraterritorial application
  • Business obligations
    
• DSA – Digital Services Act (Articles 20–21):
  • Role of the certified ODS body and neutral facilitators
  •  Constitutional tensions: freedom of expression and content regulation
    
• UNCITRAL Technical Notes on ODR (2016):
  • Basic principles for designing international ODR systems
  •  Practical problems of automation and interfaces
    
• Relationship with GDPR, eIDAS and EU consumer law

The goal is to understand the framework not just as an implementer, but as an analyst and designer of ODR policies.

Structured analysis of electronic cases

Practical training is provided with complex, cross-border or legally ambiguous cases, such as:

• B2C service cancellations with repeated requests
• Commercial cases with different applicable law and jurisdiction
• Disputes over terms of use concerning unfair commercial practices and abusive clauses
• Switching dispute resolution methods in case of escalation of the dispute e.g. from ODR → ADR → court

Participants put into practice the principles of independence, impartiality and confidentiality.

Certification

Graduates of the program:

• They receive official advanced training certificate from startADR
• They are used as a priority in cases of high complexity or a European dimension.
• They are informed about possible participation in startADR research or international projects

Who is ODRpro aimed at?

The program is aimed at professionals and advanced candidates who already have basic familiarity with ADR/ODR and wish to deepen their scientific and technological knowledge in the field electronic dispute resolution in a European and international context.

Lawyers, mediators, arbitrators & legal advisors

For legal professionals who:

• they seek certified expertise in the field of ODR,
• undertake B2C, cross-border or online disputes,
• wish to provide advisory or representation services in ADR/ODR procedures,
• are active in areas such as e-commerce, consumer disputes or digital platforms.

The program enhances the ability to interpret regulatory frameworks, write evidence-based recommendations and participate in panels.

Compliance officers & DPOs

For executives who:

• they deal with internal complaint and grievance mechanisms,
• are responsible for the compliance with regulations such as DSA, GDPR, CSRD,
• represent organizations with high risk of digital disputes (digital platforms, marketplaces, SaaS products)
  
  

Customer service and legal department executives

For professionals who:

• manage cases of users/consumers with complaints, requests,
• act as points of first contact and seek out-of-court dispute management,
• they work in legal or regulatory departments of e-commerce companies.
  
  

Students of law, political science & economics (master's level)

For students who:

• are interested in innovative forms of dispute resolution at the international level,
• they seek to obtain practical and comparative knowledge of regulatory tools and procedures,
• are preparing for a career in ESG, consumer law, crisis management..

Monitoring offers academic excellence and professional perspective, especially for those who wish to continue in ODR Panels or European projects.

Professionals in the e-commerce, travel and tech industries

For professionals who:

• are active in markets with a high volume of complaints and potential disputes,
• are responsible for the relationship with consumers, partners or users of digital services,
• they want to develop or implement referral and dispute resolution mechanisms,
• belong to sectors such as:
  • e-shops and marketplaces
  • travel agencies/booking platforms
  • transportation companies or SaaS
  • digital service providers & hosting platforms

The program supports the professional maturity and the implementation of sustainable dispute resolution models, within the framework of digital legislation.

Do you want to receive ODRpro training?

Complete the following application form for ODRpro training now. or contact us for additional information