OR online dispute resolution (ODR) is the cutting edge of alternative justice in the digital age. startADR, through the European platform startODR (ODR4ALL project), has developed a standard system for handling disputes arising from online shopping, subscription services, platforms and marketplaces.

THE ODR Facilitator is the professional who supports the parties:

• in the recording and understanding the difference,
• in targeted exchange of positions and evidence,
• in the finding a solution, using digital communication tools and alternative methods (ODR negotiation, e-mediation, escalation).

Registration at ODR Facilitators Panel of startADR is a professional opportunity and prestigious certification, especially for lawyers, complaint managers and e-commerce professionals.

Who can register?

The panel is open to professionals who meet the following requirements:

• Completion of the ODR Facilitator training program of startADR or a related certified program (with assessment)
• Ability to use electronic ADR platforms, decision tools, ticketing systems or negotiation panels
• Commitment to the startADR Code of Conduct and principles documentation, objectivity, accessibility
• Understanding of the European and national framework (e.g. ADR Directive 2013/11, E-Commerce Directive, GDPR)

What does registering with Panel offer?

Case assignment via startODR

The registry's Facilitators support the platform in assessing and handling cases from online marketplaces, service providers, platforms and consumers.

Professional exploitation in a European project

As a member of the startODR Panel, you become an active supporter of the European strategy for quality ADR. Your participation enhances your practical experience and professional profile.

Ability to appear in “Find your ODR Facilitator”

Targeted visibility for consumers and businesses.

Access to knowledge and tools

Panel members receive access to internal guides, templates, process diagrams, decision trees and case handling guides.

Interface with complaint management teams and company legal departments

The panel acts as a reference network for businesses that integrate ADR into their processes.

Registration process

Registration is done through the special application form. Required presentation of certification or equivalent qualification (if any), as well as brief professional profileThe application is evaluated by startADR and inclusion in the register follows, provided that the conditions are met.

Do you want to join the ODR Facilitators Register?

Complete the following application form now to register. or contact us for additional information