Complaints about E-Commerce – startODR
The platform for fast and secure dispute resolution in e-commerce
startADR has a specialized mechanism for electronic reception and management of consumer complaints. Through the web platform startODR that we have developed, you can submit your request easily, immediately and with complete confidentiality.
If you are consumer and you encountered a problem with:
- Purchases from e-shops or marketplaces
- Products that were not delivered or were defective
- Subscriptions or digital services with charges or breach of terms
- Terms of use and service from online businesses
…then you can submit digital complaint via the online platform startODR, our institutional tool for the electronic resolution of consumer-trader disputes.
startODR was created within the framework of the European project ODR4ALL and is served by certified facilitators.
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