Webinar for Consumer Representatives: “The Electronic Resolution of Consumer and Travel Disputes”

The startADR, within the framework of the programme TravelODR, invites you to FREE webinar on the topic: "The Electronic Resolution of Consumer and Travel Disputes"

 

TO WHOM ADDRESSED

The seminar is aimed at:
✔ Consumer associations
✔ Professionals in dispute resolution, such as lawyers, mediators and certified alternative dispute resolution bodies.

PURPOSE

The seminar aims to highlight the importance of electronic resolution of consumer disputes, with particular emphasis on travel differences.

Specifically, the following will be discussed:
🔹 The institutional framework which governs online dispute resolution in Greece and the European Union.
🔹 The practical problems faced by dispute resolution bodies, consumer associations and consumers themselves, with an emphasis on travel disputes.
🔹 Modern solutions offered by technology for the immediate, economical and effective settlement of consumer disputes.

 

WORKSHOP: Practical Implementation of TravelODR

In second part of the seminar will be held interactive workshop, where participants will have the opportunity to:

✔ Become familiar with the operation of startADR's innovative TravelODR application, which is designed exclusively for the electronic resolution of travel disputes.
✔ Try out practical dispute resolution scenarios, understanding step by step the process and tools provided by the application.
✔ Discuss and exchange opinions to improve electronic dispute resolution processes, both from the perspective of the consumer and the dispute resolution professional.

WHAT WILL PARTICIPANTS WIN?

After the seminar, participants will know:

• Which consumer disputes – and especially travel disputes – can be resolved out of court and electronically?
• How electronic dispute resolution works in practice through the TravelODR application.
• The legal and procedural steps required for the effective management of travel consumer disputes.
• The multiples benefits of online dispute resolution for consumers, professionals and resolution bodies.

 

Don't miss the opportunity to learn about modern developments in consumer dispute resolution and gain practical knowledge through a dynamic workshop!




RAPPORTEUR



Dr. Eleftheria Sp. Papadimitriou

Eleftheria Papadimitriou is a tenured lecturer at the Law School of the Aristotle University of Thessaloniki in the field of Commercial and Economic Law, as well as a postdoctoral researcher at the Law School of the Aristotle University of Thessaloniki in the field of Commercial and Economic Law, with particular interest in the scientific field of new technologies, the digital market and e-commerce.

She is a scientific associate at the Department of Information and Communication Technologies – Law and Politics of the Law School of the Aristotle University of Thessaloniki (https://ictlaw.web.auth.gr/index.php/personnel/), as well as Guest Expert at the Master of Arts (MA) in Digital Transformation of Panteion University (https://digi-dcl.com/). She is a scientific associate of the Laboratory of "Digital Transformation Law and Artificial Intelligence" of the Law School of Aristotle University of Thessaloniki. (dtail.gr), dealing particularly with issues of digital transformation in the business sector, as well as with issues of artificial intelligence, having also carried out postdoctoral research in the latter.

She is a practicing lawyer at the Supreme Court (riapapadimitriou.gr) and member of the Hellenic Bar Association with specialization in Commercial Law (Corporate Law, Bankruptcy Law, Banking Law, Corporate Governance, FinTech, Intellectual Property Law, Consumer Protection, E-Commerce, Digital Services and Digital Markets), as well as Information Technology Law (Artificial Intelligence, Cryptocurrencies and Cryptomarkets, Personal Data Protection, Software and Databases, Electronic Payments, Internet Attacks).

She is the Founder, General Manager and Head of European Programs of startADR (startadr.org), which is an official online dispute resolution body, licensed by the Ministry of Development and notified to the European Commission. She is an accredited Mediator and an accredited Mediator Trainer (ADRgroup, UK).

He is a member of the "Law & Informatics" research group of the Law School of the Aristotle University of Thessaloniki and a member of the editorial team of the "Information Law Journal" journal.

She has participated as a speaker in numerous conferences, seminars and lectures abroad and in Greece, presenting her scientific knowledge in her fields. She regularly writes articles in reputable Greek and foreign legal journals and in collective volumes of reputable scholars.

 

WEBINAR INFORMATION

Seminar duration (webinar+workshop): 2 hours.
Seminar cost: Free.
How to conduct: Via the Internet (webinar) using the Zoom platform.
Date of event: Monday, February 17, 2025 & Monday, February 24, 2025 (you choose)
Webinar time: 18:00 – 19:00
Workshop time: 19:00 – 20:00

 

• To attend, prior registration for the webinar is required, so that the tracking link can be sent to you.
• The seminar will be held using the online platform Zoom.
• Necessary equipment is an electronic device with speakers or headphones, which can be connected to the Internet. Optionally, a microphone and camera are considered useful for active participation in the seminar.
• No legal or other specialized knowledge is required to attend the seminar.
  
  
  

To participate in the FREE seminar, fill in your name and email in the form below. After registering, you will receive the seminar's Zoom platform link and login instructions in your email.

THE EVENT IS COMPLETED

The TravelODR program is co-funded by the European Commission under the Call "SMP-CONS-2022-ADR".