Training Program: ODS Facilitator Training
Become the first professionals in Greece with a role at the center of digital justice!
The era of digital platforms brings new opportunities and you can be at the forefront!
The ODS Facilitator Training of startADR is the first specialized training in Europe for professionals who want to be active in the new institutional dispute resolution process between users and digital platforms in accordance with articles 20-21 of the Digital Services Act (DSA).
Registration dates: September 1-24
Participation fee: 600€ (regular price 750€)
Training dates: September 25-26 & October 2-3 (16:00-20:15)
How to conduct: Distance learning (online education)
Duration: 20 hours
Payment methods: Lump sum with credit/debit card, in 3 interest-free installments or payment after 30 days (via Klarna)
GIFT: Annual membership subscription to startADR worth €150, with access to panels, cases and professional opportunities.
Who is it addressed to?
The program is aimed at lawyers, mediators, lawyers, law students, ADR/ODR professionals and executives from the broader field of regulatory compliance who want to gain cutting-edge expertise in the dynamically developing field of digital dispute resolution and join a new European profession with an institutional basis.
What is the role of the ODS Facilitator?
The ODS Facilitator is neither a judge nor an arbitrator.
It is neutral coordinator that balances freedom of expression, platform responsibility, and user rights in a field where justice and technology meet.
- It reviews complaints about content deletion, account bans, moderation policy violations, consumer rights violations, and intellectual property violations.
- Facilitates resolution with impartiality, transparency and professionalism.
- Participates in real cases through the online platform startODS of startADR.
What will you learn?
Legal and regulatory framework
- Complete deconstruction of Digital Services Act (DSA) with emphasis on articles 20-21
- Understanding the relationship freedom of expression – platform responsibility – user rights
- Combination with GDPR, ethics, ADR Directive and other critical settings of the digital environment
- Practical examples from moderation policies, content reports, account deletions, etc.
Facilitation techniques and mediation skills
- How do you manage a digital divide? neutral and professional
- Techniques de-escalation of tension, support for dialogue and respect for the parties
- Active listening tools, intercultural communication and sensitivity to vulnerable users
- Understanding the role of the Facilitator as guardian of the “digital due process”
Hands-on experience and tools
- Simulations of real cases (TikTok, Instagram, marketplaces, e-shops, etc.)
- Real-world scenario analysis: user request – platform decision – resolution facilitation
Simply put:
- You won't just be taking classes.
- You will learn how to act as a Facilitator in real cases.
- You will gain skills that they set you apart professionally in Greece and Europe.
What do you win?
- Real professional absorption in one new institutional role
- Participation in national and European projects
- Access to potential ADR/ODR professionals network
- Cutting-edge expertise with legal, technical and ethical training
- Certification and possibility of joining the official ODS Facilitators Panel of startADR
Education Costs and Benefits
Price: 600€ (-20% from the original price of 750€)
GIFT: Annual membership subscription to startADR worth €150, with access to panels, cases and professional opportunities.
Pay by credit/debit card or in 3 interest-free installments or pay after 30 days (via Klarna)
Are you ready to step into the spotlight of digital dispute resolution?
Close your position. Places are limited. First come, first served.
A training-station for the next generation of lawyers and mediators.
First in Greece. First in Europe.
Registration and Payment
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