Dispute Resolution in the Age of Digital Platforms

The first Info Session of startADR highlighted the future of online justice.

The startADR carried out with great success the Info Session “Dispute Resolution in the Age of Digital Platforms”, on Wednesday, October 22, 2025, bringing together a large number of participants from all over Greece, lawyers, mediators, law students and professionals in the field of regulatory compliance.

The event was a dynamic introduction to the new era of digital justice, as it is shaped through the Digital Services Act (DSA) Regulation and the out-of-court dispute resolution procedures between users and digital platforms (Articles 20–21).

Disputes are transformed into digital ones and with them the administration of justice

As our transactions, communications and interactions move to digital platforms, Conflicts and disagreements no longer arise only in the physical world., but on the contrary they are born within social media, marketplaces and e-shops themselves.

Account bans, content deletions, complaints of rights infringement or unfair practices, all of these require a new form of justice: direct, digital, accessible and above all effective.

startADR, as the first Greek Alternative Dispute Resolution body with international recognition, is located at the forefront of this evolution, having already implemented two European projects:

• the TravelODR, which brings together travelers and businesses in the transport and tourism industry through the mobile application of the same name, and
• the startODR (ODR4ALL) to promote electronic dispute resolution in e-commerce.

The Info Session: A look at the future of mediation

During the event, the new DSA institutional framework, which introduces for the first time out-of-court dispute resolution process between users and digital platforms, while the critical and pivotal role of ODS Facilitator, of a young professional, who is called upon to bridge the gap between users and digital platforms, ensuring a balance between freedom of expression, responsibility and transparency.

ODS Facilitator Training, a unique professional opportunity

In the second part of the presentation, the ODS Facilitator Training, the first specialized training program in Europe, which prepares professionals for this new role.

The training (20 hours, entirely online) combines legal, ethical and technical training, with real case studies, case simulations and communication and conflict de-escalation tools.

THE The first cycle was completed with impressive success., creating the first and only pan-European active community of ADR/ODR/ODS professionals, while confirming the need for specialized executives who can serve justice in resolving disputes that arise on digital platforms.

THE 2nd cycle starts on October 30, 2025 (October 30-31 and November 6-7), giving participants:

• completion certification,
• possibility of integration into Official ODS Facilitators Panel of startADR,
• free annual membership fee at startADR (value 150€),
• and access to real cases and European projects.

A new chapter for justice on the internet

OR digital mediation is no longer a theory. It is the next big professional reality for lawyers and mediators who want to be at the forefront of developments.

As highlighted in the Info Session,

“Justice is now moving online and legal professionals are called upon to follow suit.”

startADR remains firmly committed to its mission:
to bridge Law, Technology and Justice.

Do you want to participate in the 2nd Training Cycle?;

Register now and become a member of the first community ODS Facilitators in Greece and Europe: