Webinar for Businesses/Companies: “The Electronic Resolution of Travel Disputes”

The startADR, within the framework of the program TravelODR, invites you to FREE Hour-long webinar on the topic:

"The Electronic Resolution of Travel Disputes"»

 

TO WHOM ADDRESSED

The seminar is aimed at to every merchant - business - company that provides travel services in Greece or the European Union, such as, for example, transport services (air, road, sea), as well as accommodation services.

PURPOSE

The aim of the seminar is for every business, which is commercially active in the field of tourism and travel, to know how it can resolve any disputes with its customers immediately, quickly, economically and effectively, maintaining a satisfied clientele, as well as its good reputation. To be able to do so, however, it must know on the one hand the rights that its passengers - consumers - customers have, and on the other hand, the procedural framework for the exercise of their rights.

The seminar focuses particularly on the valuable opportunity given to businesses operating commercially in the tourism and travel sector to make use of alternative dispute resolution by choosing a certified alternative dispute resolution body, in order to resolve their customers' complaints and grievances in a time and money-saving manner, while strengthening their good reputation.

For this reason, the seminar also presents the new electronic tool that businesses now have at their disposal to resolve their customers' complaints and grievances, the mobile application. TravelODR of startADR, which has been developed and designed exclusively for this purpose.

 

After completing the seminar, the merchant - business - company will know:

• What types of disputes can be resolved out of court and even electronically using the mobile application? TravelODR of startADR.
• What is electronic resolution of consumer disputes and what is the institutional framework that provides for it in Greece and Europe?
• How the mobile application works in practice TravelODR of startADR.
• The multiple benefits of electronic travel dispute resolution for his business.

 

CONTENT

The seminar will have as a reference point the new, modern and innovative mobile application TravelODR of startADR.

Initially, reference will be made to the types of travel disputes that can be resolved through alternative dispute resolution, specifically through the mobile application. TravelODR of startADRReference will also be made to the relevant rights of passengers and consumers, as well as to the current legislative framework.

Next, the institutional framework for the electronic resolution of consumer disputes in Greece, but also in Europe, will be presented.

Finally, the participants will be presented and familiarized with the mobile application. TravelODR of startADR, as well as the analysis of the advantages of electronic resolution of consumer disputes.

RAPPORTEUR

Dr. Eleftheria Sp. Papadimitriou

Eleftheria Papadimitriou is a postdoctoral researcher at the Law School of the Aristotle University of Thessaloniki in the field of Commercial and Economic Law with a particular focus on the scientific subject of new technologies, the digital market and e-commerce. She is a visiting lecturer at the Law School of the Aristotle University of Thessaloniki in the field of Commercial and Economic Law.

She is a scientific associate at the Department of Information and Communication Technologies – Law and Politics of the Law School of the Aristotle University of Thessaloniki (https://ictlaw.web.auth.gr/index.php/personnel/), as well as Guest Expert at the Master of Arts (MA) in Digital Transformation of Panteion University (https://digi-dcl.com/). She is a scientific associate of the Laboratory of "Digital Transformation Law and Artificial Intelligence" of the Law School of Aristotle University of Thessaloniki. (dtail.gr), dealing particularly with issues of digital transformation in the business sector, as well as with issues of artificial intelligence, having also carried out postdoctoral research in the latter.

She is a practicing lawyer at the Supreme Court (riapapadimitriou.gr) and member of the Hellenic Bar Association with specialization in Commercial Law (Corporate Law, Bankruptcy Law, Banking Law, Corporate Governance, FinTech, Intellectual Property Law, Consumer Protection, E-Commerce, Digital Services and Digital Markets), as well as Information Technology Law (Artificial Intelligence, Cryptocurrencies and Cryptomarkets, Personal Data Protection, Software and Databases, Electronic Payments, Internet Attacks).

She is the Founder, General Manager and Head of European Programs of startADR (startadr.org), which is an official online dispute resolution body, licensed by the Ministry of Development and notified to the European Commission. She is an accredited Mediator and an accredited Mediator Trainer (ADRgroup, UK).

He is a member of the "Law & Informatics" research group of the Law School of the Aristotle University of Thessaloniki and a member of the editorial team of the "Information Law Journal" journal.

She has participated as a speaker in numerous conferences, seminars and lectures abroad and in Greece, presenting her scientific knowledge in her fields. She regularly writes articles in reputable Greek and foreign legal journals and in collective volumes of reputable scholars.

WEBINAR INFORMATION
Seminar duration: 1 hour.
Seminar cost: Free.
How to conduct: Via the Internet (webinar) using the Zoom platform.
Date of event: Friday January 10, 2025 & Friday January 17, 2025 (you choose)
Time: 19:00 – 20:00

 

• To attend, prior registration for the webinar is required, so that the tracking link can be sent to you.
• The seminar will be held using the online platform Zoom.
• Necessary equipment is an electronic device with speakers or headphones, which can be connected to the Internet. Optionally, a microphone and camera are considered useful for active participation in the seminar.
• No legal or other specialized knowledge is required to attend the seminar.
  
  
  

To participate in the FREE seminar, fill in your name and email in the form below. After registering, you will receive the seminar's Zoom platform link and login instructions in your email.

THE EVENT IS COMPLETED

The TravelODR program is co-funded by the European Commission under the Call "SMP-CONS-2022-ADR".