Webinar: "E-Shop: Online Dispute Resolution with ODR4ALL"

startADR, within the framework of the program ODR4ALL, invites you to FREE Hour-long webinar on the topic:

"Online Store (online store): Electronic Dispute Resolution with ODR4ALL»

 

TO WHOM ADDRESSED

The seminar is aimed at every merchant - business that has or is preparing to acquire an online store (eshop) and deals with e-commerce.

PURPOSE

The aim of the seminar is for every trader, as well as every partner who supports the trader or a business, to acquire the skills to handle a complaint or a denunciation from a consumer - customer. This will be done through the presentation and familiarization in practice with the innovative, for Greek standards, electronic dispute resolution platform. ODR4ALL of startADR.

Thus, every merchant - business will be able to resolve immediately, quickly, effectively and above all at low cost, any complaints and allegations of its consumers - customers towards its business, with all the benefits that this entails.

 

After completing the seminar, the merchant-business will know:

• What is the electronic resolution of consumer disputes and what is the institutional framework that provides for it, including sanctions for the business.
• How the electronic consumer dispute resolution platform works in practice ODR4ALL of startADR.
• How can he resolve quickly, at extremely low cost, out of court and effectively any customer complaints or allegations against his business through the electronic consumer dispute resolution platform? ODR4ALL of startADR.
• The multiple benefits of electronic consumer dispute resolution for his business.

 

CONTENT

The seminar will have as a reference the electronic platform for resolving consumer disputes ODR4ALL of startADR.

Initially, reference will be made to the institutional framework for the electronic resolution of consumer disputes in Greece, but also in Europe, with specific reference to the European Union's Electronic Platform for the Resolution of Consumer Disputes.

Afterwards, the participant-merchant will be presented and trained step by step on the electronic consumer dispute resolution platform. ODR4ALL of startADR.

Finally, the advantages of electronic resolution of consumer disputes and the multiple benefits for the merchant and his business will be presented and analyzed.

RAPPORTEUR

Dr. Eleftheria Sp. Papadimitriou

Dr. Eleftheria Sp. Papadimitriou is a Doctor of Laws from the Aristotle University of Thessaloniki (Informatics Law) and a Postdoctoral Researcher at the same Law School (Artificial Intelligence and Personal Data). She is a Lawyer at the Supreme Court of Greece, a Mediator and a Mediator Trainer. She is the Founder of the Law Firm "Eleftheria Papadimitriou and Associates", riapapadimitriou.gr, as well as Founder and General Director of the Alternative Dispute Resolution Institute startADR, startadr.org. She specializes in issues of information technology law, e-commerce, consumer protection, personal data protection, intellectual property, medical law and bioethics, as well as in the field of online dispute resolution (ODR) and Artificial Intelligence (AI). She is a member of the “Law & Informatics” Research Group of the Law School of Aristotle University of Thessaloniki and a member of the Editorial Team of the Journal “Information Law Journal”. She regularly participates in conferences, workshops and scientific events in Greece and abroad with relevant presentations, while her presentations and studies have been published in reputable Greek and foreign scientific journals. She was a member of the Research Group of the Law School of Aristotle University of Thessaloniki in the research program “The Legal Framework of Mobile Applications”. She is also the Coordinator of the Working Group of the "Law & Informatics" Research Group of the Aristotle University of Thessaloniki School of Law with the subject of "Blockchain Technology and Cryptocurrencies", while she continues her research work in her areas of specialization to this day.

WEBINAR INFORMATION
Seminar duration: 1 hour.
Seminar cost: Free.
How to conduct: Via the Internet (webinar) using the Zoom platform.
Date of event: Monday, October 31, 2022.
Time: 19:00 – 20:00

 

• To attend, prior registration for the webinar is required, so that the tracking link can be sent to you.
• The seminar will be held using the online platform Zoom.
• Necessary equipment is an electronic device with speakers or headphones, which can be connected to the Internet. Optionally, a microphone and camera are considered useful for active participation in the seminar.
• No legal or other specialized knowledge is required to attend the seminar.
  
  

To participate in the FREE seminar, fill in your name and email in the form below. After registering, you will receive the seminar's Zoom platform link and login instructions in your email.

THE EVENT IS COMPLETED

Co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union. Neither the European Union nor the granting authority can be held responsible for them.