Online Dispute Resolution of Consumer Disputes
FOR ONLINE PURCHASES OF GOODS AND SERVICES
[ consumer against trader ]
[ trader against consumer ]
Welcome to startODRTM, to your electronic platform for the resolution of your daily disputes!
If the dispute you want to resolve concerns the purchase of goods or services through the Internet (online purchase) and you are consumer or trader, then you are at the right place!
Before you start your complaint, a few words about the procedure following the submission of your complaint.
IN SIMPLE WORDS,
THE PROCEDURE AND ITS STAGES: